Principal Technical Account Manager (ISV), ANZ Enterprise Support

About the role

As a Principal Technical Account Manager at AWS Enterprise Support, you will directly influence how our largest and most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 10% or more as needed.

Key responsibilities

• Develop and execute on an operational support strategy that helps customers continue to grow and be successful on the AWS platform

• Explain transformational concepts to executive decision makers and influence their technology strategy

• Mentor and role model for colleagues

• Keep technical skills honed and develop new ones to make strong contributions in the technology community

• Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances

• Build an understanding of enterprise technology adoption

• Possess exceptional customer focus and a bias for action; work vigorously to earn and keep customer trust while communicating a bold direction that inspires results

• Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact

About you

• 10+ years of technical engineering experience

• Experience in operational parameters and troubleshooting for four (4) of the following: Artificial Intelligence, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment

• Bachelor's Degree in Computer Science, Math, or related discipline required, or 11 years of equivalent work experience

• 5+ years of customer-facing experience leading IT transformation

• Internal enterprise or external customer-facing experience as a technical lead

• Experience architecting and operating solutions at scale

About us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Benefits

• Inclusive Team Culture: Employee-led affinity groups foster a culture of inclusion. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire continuous embrace of uniqueness

• Mentorship & Career Growth: Endless knowledge-sharing, mentorship and career-advancing resources to help develop into a better-rounded professional

• Work/Life Balance: Flexibility as part of working culture to achieve work-life harmony