Client Service Specialist - Melbourne

Join Moomoo as a Client Service Specialist

Ready to change the way Australians invest? At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we're shaking up wealth-tech—and we want you on our journey!

What You'll Do

As our Client Service Specialist in Melbourne, you'll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.

Your Day-to-Day:

Welcome and assist new clients with account opening and app navigationAnswer basic questions and help clients feel confident using Moomoo's innovative featuresSupport marketing events and workshops - be part of the buzz around our newest campaignsWork with your team to keep store operations on track and clients happyHelp with documentation and compliance, always keeping client information safeAssist sales efforts by following up on leads and supporting client acquisition goals

Requirements

1-2 years' experience in customer service, preferbally financial advice, or retail investment servicesBasic knowledge of financial markets and trading platformsPeople-focused: great communicator (English; Mandarin/Cantonese a plus)Organised, detail-oriented, and comfortable with multitaskingWilling to work rotating shifts, including weekends and holidaysTech-savvy and keen to learn new digital toolsCustomer-first problem solver who's always ready to help

Preferred Qualifications

Previous retail or store sales experienceTeam management or training experienceActive Moomoo userFamiliar with local community resourcesExperience in pop-up store or temporary retail space operationsFamiliar with mall partnership processes and promotional calendar planning

Benefits

Perks & Benefits

Growth: Work for a leader in digital brokerage, with unlimited career opportunities Competitive rewards: Market-driven salary and performance bonuses that reflect your impact Coverage: Comprehensive insurance for you and your family Culture: A fun, diverse workplace with frequent team events and celebrations Surprises in store: More benefits revealed as you progress through the hiring process!