Service Delivery Manager

Premier's Department

Service Delivery Manager
You. At the centre of big ideas.

• Drive effective IT service delivery through strong performance oversight, supplier management and governance
• Influence stakeholders and suppliers to adopt governance practices and performance expectations in environments with varying levels of maturity
• Ongoing, Clerk Grade 9/10 opportunity ($133,348-$146,945 per annum), based in Martin Place.

About the Role

The Service Delivery Manager is responsible for ensuring the effective delivery of IT services by overseeing service performance, managing supplier relationships, contracts, and governance activities, driving continuous service improvement initiatives, identifying and mitigating operational and service-related risks, and ensuring service providers deliver maximum value while consistently meeting organisational objectives, service standards, and stakeholder expectations.

You will join our Corporate Services team within the Digital and Information branch. Further details on The Premier's Department can be found here. To learn more about the role please review the Role Description.

We're looking for

• Service Delivery Management: Ensure IT services are delivered effectively by managing vendor and service provider performance to achieve agreed service, commercial and quality outcomes.
• Supplier Governance: Establish and maintain governance frameworks that provide oversight of supplier performance, risk, compliance and value delivery.
• Performance Analysis and Reporting: Analyse service, supplier and commercial data to support decision-making, reporting and continuous improvement initiatives.
• Stakeholder and Supplier Engagement: Facilitate governance forums, manage supplier relationships, and communicate service updates to promote transparency, accountability and collaboration.
• Vendor and Commercial Operations: Coordinate vendor onboarding and offboarding, support project delivery, and manage invoice validation, dispute resolution and payment processes to ensure effective supplier management.

We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

Why Join Us?

• Flexible Working: Broad range of flexible working arrangements
• Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities
• Work-Life Balance: Flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
• Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives
• Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network

How to Apply

Click 'Apply Online' and submit your application including:

• A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
• A cover letter addressing how you meet the requirements of the role (maximum 2 pages)

Closing date: Thursday 7 September 2026 (23:59PM)

Salary: Classification Grade 9/10. Package includes base salary ($133,348-$146,945 per annum) plus superannuation (12%) and leave loading.

Hiring Manager: Pari Radjagobalou , Associate Director Service Delivery and Supplier Management ***************@premiersdepartment.nsw.gov.au

About the Premier's Department

Connecting to Deliver from the Heart of Government

The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier's Department.

Our Commitment

We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities.

The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.

Additional Information

Reasonable Adjustments: The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at ***@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager.

Talent Pool: A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.