Customer Service Person

About us

Crimp-Tech Australia Pty Ltd is a dynamic and established company specialising in providing high-quality products and services to our valued clients across Australia. We pride ourselves on our commitment to excellence, reliability, and customer satisfaction. Our team is dedicated to delivering exceptional service and maintaining strong relationships with our customers. We foster a collaborative workplace culture where teamwork, professionalism, and continuous improvement are valued and encouraged.

About the role

We are seeking a Customer Service Person to join our team on a full-time basis at our Seventeen Mile Rocks office in Queensland. This is a pivotal role within our Client & Sales Administration team, serving as a key point of contact for our customers. In this position, you will be responsible for managing customer enquiries, processing orders, and ensuring every interaction reflects our commitment to exceptional service. You will play an essential part in supporting our sales operations and maintaining the high standards our customers expect from Crimp-Tech Australia.

Key responsibilities

• Responding promptly and professionally to customer enquiries via phone, email, and other communication channels

• Processing customer orders accurately and efficiently, ensuring all details are correct and entered into our systems

• Providing product information and assistance to customers to help them make informed purchasing decisions

• Maintaining comprehensive and accurate customer records and account information

• Coordinating with the sales and logistics teams to ensure timely order fulfillment and delivery

• Resolving customer complaints and concerns in a professional and empathetic manner

• Generating quotations and invoices as required

• Supporting the preparation of sales documentation and administrative materials

• Contributing to the smooth operation of the office and supporting other team members as needed

What we're looking for

• Proven experience in a customer service or client administration role, preferably in a sales or commercial environment

• Strong communication skills, both written and verbal, with the ability to engage professionally with customers and internal stakeholders

• Proficiency in Microsoft Office applications, particularly Excel and Word

• Experience with Customer Relationship Management (CRM) systems or similar database management software

• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively

• Accuracy and attention to detail, particularly when processing orders and managing customer information

• A professional telephone manner and ability to handle customer interactions courteously

• Problem-solving abilities and a proactive approach to resolving customer issues

• Ability to work independently as well as collaboratively within a team environment

• A positive attitude and commitment to delivering high-quality customer service

What we offer

• Full-time, permanent employment with a stable and established organisation

• A supportive and collaborative team environment where your contributions are valued

• Opportunities for professional development and skills enhancement

• Competitive remuneration package commensurate with experience and qualifications

• A modern workplace located in Seventeen Mile Rocks with convenient access and parking facilities

• Access to staff benefits and entitlements in accordance with relevant industrial legislation

• A company culture that prioritises professionalism, quality, and customer satisfaction

Apply now

If you are an enthusiastic and customer-focused individual who would like to join our team at Crimp-Tech Australia Pty Ltd, we would like to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and contact details to apply for this exciting opportunity. We look forward to meeting you.