Mental Health Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Mental Health Specialist role underpins the sustainability and growth of EML through the Personal Injury Team at EML Solutions. The role supports a high performing and customer-responsive team that works strategically under a Mental Health Claims Management Framework with both the employer and employee to reduce both the impact of mental injury and the cost of the claim.

This will be a permanent, full time position based from our Brisbane office, with flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES

• Support workers with a mental injury for the first 12 weeks and at periodic points during the life of the claim.
• Early engagement with all stakeholders to identify barriers to recovery and return to work following lodgement of a mental injury claim.
• Work collaboratively with all stakeholders to develop and support individualised strategy based on best practice solutions to expedite recovery and return to work.
• Support the Claims Operations Team in efficient and effective gathering of information to accept reasonable and necessary treatment in line with the clinical framework.
• Drive continuous improvement and innovation through oversight of mental injury recovery and RTW outcome trends. Maintain awareness of industry developments and trends and respond effectively to changes

ABOUT YOU

• Demonstrated experience in a similar or clinical role, working in a fast-paced business environment
• Tertiary studies in Allied Health (Psychology, Rehabilitation Counselling, Social Work, Occupational Therapist with Mental Health background)
• Excellent understanding of mental health injuries with experience working in workers compensation and/or personal injury industries
• Strong complex case management capabilities with focus on return to work, mental health and medically complex cases
• Intermediate proficiency in Microsoft Office Suite
• Qualifications in Mediation AND/OR Mental Health First Aid is considered advantageous

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.