Customer Support Coordinator

"At Opal HealthCare, we know that companies don’t succeed, people do." 
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We're looking for a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Caulfield Horizons Care Community.

What's on Offer:

• Location: Caulfield Horizons Care Community, Caulfield
• Employment Type: Permanent full-time, Monday to Friday
• Remuneration: $35 - $38 per hour (DOE) + Superannuation

Why Choose Opal?

• True work-life balance — Stable and permanent hours
  
• Career development through our Opal HealthCare Academy
  
• Leadership pathways — Grow your career in a supportive, values-led environment
  
• Paid parental leave — Industry-leading policy for primary and non-primary carers
  
• $5,000 referral bonuses for bringing a friend onboard
  
• National secondment opportunities to grow your career while exploring new locations
• Sector-leading systems & innovation

What You'll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You'll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete:
  • Pre-employment medical
  • Police check
  • NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Apply now to take the next step in your leadership career with Opal HealthCare.