Duty Manager - Next Melbourne

Next Hotel Melbourne is the only hotel to lie amongst world leading brands and industry influencers, within Melbourne’s brand-new premier retail and dining destination, 80 Collins. A brand-defining property with 255 guest rooms & suites, the Next brand is always evolving, catering to the universally curious seeking great design, thoughtful service and immersive experiences.

At the center of the hotel’s unique offering are artisanal culinary encounters at La Madonna Restaurant & Bar, with Australia’s first in hotel barrel aging program and rooms that provide a sanctuary of comfort and style complete with premium amenities. Next Hotel Melbourne will also feature The Club, Meeting Rooms, Fitness Centre, and curated art from renowned Australian artists.

As the Duty Manager, you will be responsible for ensuring the smooth running of the front desk operations. You and your team will provide guests with an experience that exceeds their expectations throughout their stay and one that they will cherish till their NEXT visit!

Position Requirements:

• To assist in all aspects of running the front desk and supporting the team.
• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered.
• Coordinate and oversee the running of the hotel in the absence of Senior Management.
• Handle and resolve any guest concerns effectively with confidence and in a professional manner.
• Ensure the team is consistently being trained and developed for future growth opportunities.
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
• Responsible to maintain an updated MOD log on every shift.
• Check rooms, making sure any special requests are carried out accordingly.
• Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer.
• Experience in overnights and rolling the system seen as advantageous.
• Build strong positive cross departmental relationships and provide support as required.

You will possess:

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections.
• Minimum 2 years’ experience as a Duty Manager in a 4/5 star hotel.
• Professional verbal and written communication skills and an eye for detail.
• Impeccable grooming and presentation.
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work a 24/7 roster, including public holidays and weekends.
• Experience with a hotel property management system.
• A current First Aid Certificate and RSA Qualification.

In return we offer:

• Career growth, development, and mentoring.
• Barista grade coffee machine for all associates to ensure a spring in your step!
• Cutting edge staff amenities including fully outfitted break area & change room.
• Food & Beverage and accommodation discounts across the Vista Hospitality Group.
• Discounted staff parking and secure bicycle parking.
• A free Familiarisation Stay after 6 months.
• A referral incentive program.
• An EAP program and steadfast commitment to creating a positive staff culture.

At Vista Hospitality we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.