Credit Control & Debt Recovery Team Leader

About us

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.


When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.


We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.


It's not just care, it's HammondCare.

About the Opportunity

The role of Credit Control & Debt Recovery Team Leader ensures efficient and effective recovery of outstanding debts across the organisation whilst continuing to provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances. This position has two direct reports.


This is a permanent position based at St Leonards with hybrid working opportunities.

What you will be doing

• Implement effective debt collection strategies while ensuring a compassionate approach aligned with HammondCare mission and in accordance with industry, and regulatory standards, e.g., ACCC and ASIC debt recovery and privacy laws
• Monitor and report on debtors and establish KPI's to measure success
• Establish, maintain and support best practice debt recovery procedures & effective credit control processes
• Motivate, manage and support a team of two
• Educate and enable Care Partners/Admissions/Finance to execute best practice debtor processes
• Support operations and finance team to address customers queries regarding all debt and payment matters including setting up direct debits or queries about other payment options and credit terms

What we can offer you
We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

About you

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
• At least 3 year's demonstrated experience in accounts receivable, debt collection or similar role managing a team
• Excellent relationship building and communication skills, verbal and written
• Excellent negotiation skills, with a customer focused approach
• Ability to handle sensitive conversations with empathy, patience and professionalism
• Intermediate to advanced computer skills, specifically MS Office (Outlook, Word and Excel)
• Ability to work independently and as part of a team

To Apply

If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact ••••@hammond.com.au.

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.