After Sales Care Technician

About the Company:

Minetek is a global air, water and sound solutions provider based here in Australia. The business is a leader in the provision of water evaporation, water management, underground ventilation, sound attenuation and noise control solutions.

With over 150 years combined experience, the business has successfully delivered thousands of ‘world-first’ projects for hundreds of clients across the globe.

The Role:

We’re searching for a hands-on, safety‑focused technician to deliver exceptional regional site services and support across our operations. In this role, you’ll be front and centre, spending most of your time in the field diagnosing technical issues, solving problems on the spot, and keeping our equipment performing at its best.

With a focus on safety, productivity, profitability, quality, and unbeatable customer service, you’ll play a key part in strengthening reliability and elevating the customer experience. Along the way, you’ll identify opportunities for continuous improvement, helping shape the future of our services and drive ongoing project success.

If you’re proactive, technically skilled, and thrive where the action happens, this is your chance to make a real impact every day.

This is a full-time permanent role, the office part of the role will be based in our North Sydney branch but there is a requirement to travel throughout the country on a regular occasion.

Responsibilities:

• Travelling throughout the region to various mining operations for regular on-site inspections and visits
• Providing the highest level of customer service and technical support via multiple communications methods, this will be a requirement when not attending site.
• Auditing, testing, installation, commissioning, warranty and breakdown assistance of Minetek’s Air, Sound and Water products
• Completing regional service and repair jobs to ensure they are completed to the customer’s expected level of quality and within the negotiated time frame
• Providing quick response solutions to technical issues that may arise during or post installation
• Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achieved
• Establishing and maintaining relationships with existing and new vendors and contractors within the region
• Providing assistance and guidance to service staff and Project managers on all project-related matters
• Assisting with various operational requirements, assessments, process improvement, and documentation as required
• Identifying opportunities for additional product sales and services through effective relationship management and networking
• Ensuring Minetek quality standards are upheld, and that work is conducted safely and in accordance with company policy at all times

Skills & Experience:

• Essential trade qualifications, experience working in a similar role and highly capable with equipment installs and troubleshooting
• A knowledge of the Australian mining industry, specifically the geography and ownership of operations in the region
• Excellent communication and interpersonal skills, with a positive, can-do customer service attitude
• An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations
• Highly adaptable with exceptional fault-finding and independent problem-solving skills based on the ability to gather and process information, consider alternatives and determine best plans
• Hands-on install supervision and coordination of field maintenance, utilising site personnel and subcontractors
• Consistently thinking ‘outside of the box’ to improve project deliverables, timelines and margin
• Strong safety management awareness with a passion for educating and promoting fundamental WHS practices in line with company policies and procedures
• Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations and project team interactions

Culture and Benefits

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees.  We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

We are offering a competitive salary package, along with exceptional company benefits. For your excellent performance, you will also be rewarded with career development opportunities and great team support.