Financial Counsellor

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Part-time (3 Days), ongoing - Thursdays required
• Based in Hervey Bay, on the lands of the Butchulla (Badtjala) people, with flexible working conditions on offer
•  $51.23 - $54.39 per hour + 12% Super + Generous salary packaging benefits of up to $18,550

Join a passionate team delivering financial and wellbeing support to individuals and families experiencing vulnerability. Within the Child, Youth & Family Wellbeing program, you’ll work alongside a multidisciplinary team to help people navigate financial challenges and build stronger, more secure futures.

Your role, your impact
As a Financial Counsellor, you’ll play a vital role in supporting people facing financial hardship, including those impacted by complex life circumstances such as family violence, mental health concerns, and systemic barriers.

Through your expertise, you’ll empower individuals with knowledge, advocacy and practical support, helping them make informed decisions and regain control of their financial wellbeing.

• Deliver holistic financial counselling through comprehensive client intake, assessments and tailored support plans
• Provide information and options to support informed financial decision-making
• Lead casework and advocacy, including negotiation with creditors and financial institutions
• Develop person-centred case plans considering cultural needs and co-occurring challenges
• Identify and respond to risk, including family violence risk assessment and ongoing monitoring
• Build strong service connections through referrals and collaboration with community partners
• Maintain accurate client records and contribute to data reporting requirements
• Engage in community initiatives and contribute to program development and outcomes

Who we’re looking for
You are a compassionate and skilled professional who is passionate about advocating for financial wellbeing and social inclusion.

• Experience delivering financial counselling in a community or not-for-profit setting
• Strong knowledge of financial counselling frameworks, standards and relevant legislation
• Highly developed interpersonal skills with the ability to build trust with diverse communities
• Effective advocacy and negotiation skills to support positive outcomes
• Strong organisational and problem-solving skills with the ability to manage competing priorities
• Ability to work both independently and collaboratively within a team environment
• Diploma of Community Services – Financial Counselling (fully completed)
• Eligible for membership of Financial Counselling Queensland (FCQ)

What will make you stand out

• Experience supporting people experiencing financial hardship and complex life circumstances
• Understanding of community services systems and referral pathways
• Passion for community engagement and improving financial inclusion outcomes

What’s in it for you

At Each you’ll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Balance your way – Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide

See more Each benefits under the ‘Work with us’ tab on our website

To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position.

For more information or a confidential conversations contact Kim Hubber (Program Stream Manager) via [email protected]

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Our Commitment to Inclusion at Each
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Additional Information

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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