Ecommerce Manager

For more than 45 years, Simba Global has built a trusted business supported by a global supply chain, long-standing manufacturing partnerships and customers across multiple markets.

We have the infrastructure, capability and customer base already in place. What we need now is someone to unlock the next stage of growth.

The Simba Shop is a strategic investment in the future of our business. Backed by an established brand, global network and leadership team committed to growth, this role offers the opportunity to build a significant digital revenue channel and shape how customers engage with Simba.

We’re looking for an Ecommerce Growth Manager who sees commercial opportunity, takes ownership and wants to make a tangible impact.

About the Role

This is a high-impact role reporting directly to the MD, with the visibility and mandate to help shape the next stage of Simba’s digital growth.

You will lead the growth strategy, customer acquisition, engagement and conversion initiatives that drive sustainable revenue while delivering an exceptional customer experience.

Key responsibilities include:

• Complete ownership of profitability, driving revenue growth, brand engagement and repeat purchase behaviour.
• Develop and deliver the yearly eCommerce strategy across owned and marketplace channels, including sales budgets, forecasting and trade planning.
• Increasing traffic, engagement and conversion through digital marketing initiatives.
• Own the end-to-end site experience, including product search, navigation, content, cart, shipping, returns and customer service feedback loops.
• Working with sales teams to convert existing customers to the platform and attract new customers.
• Managing promotional campaigns, customer communications and digital merchandising.
• Identifying opportunities to improve conversion rates, average order values and customer retention.
• Partnering with IT, operations, customer service and product teams to continuously improve the platform.
• Monitoring and reporting on ecommerce performance metrics and delivering actionable insights to leadership.
• Building and implementing customer engagement programs that keep Simba top of mind utilising AI and automation.

About you

You have successfully scaled ecommerce channels and understand how the entire digital ecosystem works together to drive growth. You are commercially minded, data-driven and equally comfortable developing strategy as you are rolling up your sleeves to execute it.

Ideally you will have:

• Experience building and managing an eCommerce function and delivering online sales growth.
• Strong commercial acumen with experience owning sales budgets, trade performance, forecasting and digital growth initiatives.
• Strong digital marketing capability across email, SEO, paid media and content marketing
• Experience in a B2B environment.
• Strong analytical skills and the ability to turn data into action.
• Experience working with CRM, ecommerce and marketing automation platforms.
• Excellent stakeholder management and communication skills.
• Experience within home textiles, homewares, hospitality, commercial products or related industries will be highly regarded.

Why Simba?

You’ll join a business with a strong foundation, a global supply network and an executive team committed to investing in growth.

As a Certified B Corp, we’re focused on building a business that’s commercially successful, responsible and future-focused. Whether it’s investing in innovation, improving customer experience or challenging traditional ways of doing business, we’re always looking for better ways forward.

If you’re excited by the idea of taking an underutilised growth platform and turning it into one of the most important channels in the business, we’d love to hear from you.