Medical Administrator / Receptionist – Specialist Eye Clinic

Northern Sydney Cataract | Specialist Ophthalmic Surgeons

Full-time  |  Immediate Start

Northern Sydney Cataract is a leading specialist ophthalmology practice based in modern rooms in Northbridge on Sydney’s Lower North Shore. For over a decade we’ve built a strong reputation for clinical excellence, personalised care and close relationships with optometrists, GPs and other health professionals.

We’re committed to outstanding patient care and to providing a workplace where our team feels supported, respected and proud of the work they do. As our practice grows, we’re looking for an experienced Practice Administrator to join us long term.

As the first point of contact, you’ll create a positive impression for every patient and referrer, ensuring they feel welcomed, informed and supported throughout their visit.

You’ll be joining a supportive, collaborative team led by a hands-on Practice Manager who values open communication, continuous improvement and recognising everyone’s contribution.

As a Practice Administrator, you will play a key role in the daily operation and continued success of our specialist practice while delivering a consistently high standard of service to our patients and referrers.

• Welcoming patients and providing a professional and caring first impression

• Managing patient enquiries by phone and coordinating appointments and recalls

• Coordinating surgical bookings and admission paperwork

• Processing patient registrations, billing, Medicare and Health Fund claims

• Triaging referral and incoming correspondence

• Liaising with surgeons, hospitals, optometrists, GPs and other healthcare providers

• Maintaining accurate electronic medical records

• Providing administrative support to our team of seven ophthalmic surgeons

• Contributing to the efficient day-to-day operation of the practice

You genuinely care about people and understand the importance of making every patient feel welcomed, respected and supported. You enjoy working in a busy environment and take pride in delivering outstanding service.

Ideally, you will have:

• Previous experience in an ophthalmology or specialist medical practice (highly desirable)

• A minimum of one years experience in medical reception and administration

• Excellent communication and customer service skills

• A warm, professional and compassionate manner

• Strong organisational skills and exceptional attention to detail

• The ability to prioritise tasks and remain calm in a busy environment

• High-level computer skills and confidence learning new software

• A proactive approach and the ability to work both independently and as part of a team

• Professional presentation and a commitment to high standards

• Knowledge of Shexie software (highly regarded)
  

• Stable, full-time employment with an established and respected specialist practice

• A long-term career opportunity within a growing organisation

• A friendly, experienced and collaborative team

• Supportive leadership with ongoing mentoring and training

• The opportunity to work alongside highly specialised seven ophthalmic surgeons and a dedicated multidisciplinary team

• Modern consulting rooms equipped with advanced ophthalmic technology

• A workplace culture built on teamwork, professionalism and respect

• Generous Christmas shutdown leave

• Immediate commencement available

If you are looking to join a respected specialist practice where you can build a long-term career, be part of an exceptional team and make a genuine difference to patients every day, we would love to hear from you.

This position is available for an immediate start.

Please submit your cover letter, resume and details of at least two professional referees to Practice Manager Dorota to: ******@nscataract.com.au or via the Apply Button at the top of the page.