EOI - Find your Calling at Taronga Western Plains Zoo!

Company description:

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Job description:

Located at Dubbo's Iconic Taronga Western Plains Zoo!

• Multiple positions available
• Accommodation, Guest Experience, Food & Beverage, Housekeeping, Commercial Operations & more
• Opportunities available now, with future pathways into exciting new experiences including the Serengeti Resort

Taronga Western Plains Zoo Dubbo is growing, and we're building our team for both our current operations and exciting future opportunities, including the highly anticipated Serengeti Resort opening in 2027.

As visitation continues to grow and we prepare for the next chapter of Taronga's guest experience offerings, we're seeking enthusiastic, customer-focused people who want to be part of something special. Whether you're looking to start immediately or register your interest for future opportunities, we'd love to hear from you.

Successful candidates may commence in our existing operations and gain valuable experience across a range of areas, creating pathways to future opportunities as our business continues to expand.

Be involved in an exciting period of growth at Taronga Western Plains Zoo. When you join our team, you'll become part of a collaborative community of passionate and respectful people committed to creating unforgettable guest experiences while supporting Taronga's conservation mission.

About the Role

Opportunities are available across Accommodation, Guest Experience, Food & Beverage, Retail, Commercial Operations and more.

• No experience required for many roles
• Multiple start dates available across the coming months
• Flexible employment opportunities
• Relaxed interview process
• Opportunities to develop skills across different areas of the business

Key Accountabilities

• Deliver exceptional customer service across all guest touchpoints, including ticketing, accommodation, retail, food and beverage, and guest services.
• Create engaging and memorable experiences that inspire our guests and encourage repeat visitation.
• Maintain high standards of presentation across public areas, accommodation facilities, and visitor spaces.
• Comply with organisational policies, sustainability practices and Work Health & Safety requirements.
• Promote Taronga's conservation, education and community messages through positive guest interactions.
• Work collaboratively across teams to support operational needs during peak visitation periods and future expansion projects.

About You

We're looking for people who have:

• Excellent customer service and communication skills.
• A friendly, positive and can-do attitude.
• Adaptability and flexibility to work across different operational areas when required.
• A willingness to learn and contribute to a team environment.
• Flexibility to work a variety of rostered shifts, including weekends and public holidays.
• The ability to complete all role-specific employment checks, including obtaining and maintaining relevant certifications and clearances where required.

Benefits

Our employees enjoy generous employment benefits, including:

• Complimentary family and friends passes across Taronga's Sydney and Dubbo Zoos.
• Discounts on award-winning accommodation across both sites.
• Discounted food and beverage purchases.
• Access to the Fitness Passport program.
• Professional development and internal career opportunities.
• A supportive and social workplace culture.
• The opportunity to contribute to world-leading conservation efforts.

We Value Diversity

Taronga is an equal opportunity employer. We recognise, value and celebrate the diversity of our workforce and community, including differences in gender, age, culture, religion, language, abilities and life experiences.

We are committed to creating an inclusive workplace where everyone can thrive and contribute their unique perspectives, skills and experiences.

About Applying

Please submit your resume and a cover letter (maximum one page). As part of your application, you'll also be asked to answer the following questions:

1. Which area of Taronga Western Plains Zoo are you most interested in working in and why?

2. What interests you about joining Taronga during this exciting period of growth and future expansion? And when would you be interested in joining the team?

Applications Close:

11:59pm, Sunday 13 September 2026

We offer:

Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.