Rostering Officer

In this role, you'll play an important part in ensuring our customers receive the support they need by coordinating staff rosters and responding quickly to changes as they arise. You'll be working with our front-line stakeholders and teams to schedule in support workers for our disability residents on a 24/7 rosters. You'll be customer facing in being proactive on the phone and via emails to make scheduling adjustments, along with arranging advanced rosters to our permanent workforce.  

• Managing daily rostering and scheduling, including last-minute changes and unplanned absences
• Responding to enquiries via phone, email, chat, and other communication channels
• Ensuring rosters align with customer NDIS plans and funding requirements
• Collaborating with your team to deliver seamless, customer-focused outcomes
• Helping create flexible, efficient staffing solutions that support both employees and customers

• Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses
• Ongoing development and career growth opportunities
• Free, confidential Employee Assistance Program for you and your family
• Corporate health insurance discounts
• Paid parental leave
• The chance to work for a purpose-driven organisation making a real difference
• Hybrid working available with 3 days in office and 2 days work from home. 
• Onsite parking and Cafe