Administration Assistant

About Online Virtual Help

Online Virtual Help is a Townsville-based virtual assistance and business support company. We provide embedded Office Management and Executive Assistant support to founders and business owners across Australia — stepping in as the calm, capable operator behind the scenes so our clients can focus on growing their business instead of drowning in it.

About the Role

We're looking for a full-time Admin Support team member to join Online Virtual Help in Townsville. You'll provide admin support to our clients across Australia, spanning a range of industries.

This is a great fit for someone who genuinely enjoys admin work, likes variety, and takes pride in being the person others can rely on to get things done properly.

What You'll Be Doing

Your duties across the team will include:

•      Executive assistant support — calendar and appointment scheduling, inbox management and correspondence, and answering/making calls on behalf of the business

•      Client communication and meeting coordination

•      Assisting with onboarding for new clients, plus other tasks as they arise

•      Document formatting, editing, and proofreading

•      Data entry, CRM updates, and digital file/records management

•      Social media scheduling and content creation

•      Reporting on engagement and activity metrics

•      Research support and preparation of briefs

•      Internal project support and task tracking

•      Using tools such as Slack, Google Workspace, Asana, etc.

•      Ad hoc administrative support as required, following internal processes and meeting deadlines

We may also assign you other duties, where reasonable for your position, training and experience.

What We're Looking For

•      Proven experience in an administrative, office support, or executive assistant role

•      Excellent written and verbal communication skills, including comfort on the phone

•      Highly organised, with strong attention to detail and the ability to juggle multiple priorities

•      Comfortable working across common business tools (Slack, Google Workspace, Asana, Canva)

•      A willingness to learn, get things done, and be hands-on and proactive, with the trustworthiness to represent our clients professionally

•      Discreet and professional, with the ability to maintain confidentiality at all times

•      Based in Townsville and able to work in-office 4 days/week, with 1 day from home once fully trained

Why Join Online Virtual Help

•      Be part of a growing local business with a genuine, supportive team culture

•      Variety of work across different clients and industries — no two days are the same

•      Full training provided

How to Apply

We read every application, and we can always tell who's actually read this ad properly. So before you click "Apply" — in your cover note, tell us which of the duties listed above you'd enjoy the most (or least — we're honest like that).