Return To Work Coordinator (Injury Management)

About the role

Based in Glebe and working across Sydney, you will manage injury management and return to work for a portfolio of outsourced client accounts. It is an embedded, proactive role — you become the person those employers rely on, and you own what happens on their claims. This is not case administration. You are accountable for how quickly claims close, what they cost, and whether clients stay.

Key responsibilities

• Manage claims end to end across multiple client accounts, from referral to sustainable return to work

• Make contact with the worker, employer and treating doctor the day a referral lands

• Arrange and drive medical case conferences that move capacity, not just review it

• Keep every return to work plan current, signed and progressing

• Track cost and duration against benchmark weekly, and act on drift before it compounds

• Deliver client reporting on time, without being chased

• Build employer capability — early reporting, suitable duties, return to work culture

• Identify service opportunities and canvass new business through your own networks

About you

• Experience in workers compensation claims, injury management or return to work coordination — NSW scheme experience strongly preferred

• SIRA-accredited Return to Work Coordinator training

• An allied health background — physiotherapy, occupational therapy, exercise physiology, nursing or psychology — is well regarded but not essential

• Commercially aware, and comfortable talking about cost, duration and value directly with a client

• Organised enough to run a portfolio rather than a single caseload, and to hold several accounts to different standards at once

• Confident with employers, workers, treating practitioners and insurers alike

• Self-directed. This is a fast-paced role with genuine autonomy, and the people who do well here do not wait to be told what the priority is

• Current NSW driver's licence

About us

Ache Group is a NSW occupational rehabilitation and injury management provider. We are not on insurer panels — every account we hold was won on results and is kept the same way. That shapes how we work: responsive, commercially sharp, and accountable for outcomes rather than activity.

Benefits

• A portfolio you own, with the autonomy to run it your way

• Direct client relationships instead of high-volume claims processing

• A small, capable team where your work is visible and your outcomes are known

• Structured onboarding and ongoing professional development

• A competitive salary package, discussed openly at interview

• Full time, based in our Glebe office, with time out with clients across Sydney