Admin Assistant (Part time)

About the role

As our Administration Assistant, you will play an important role in supporting the day-to-day operations of the business. This role is ideal for someone looking for a flexible position who enjoys variety in their day and takes pride in providing exceptional administrative and customer support.

Key responsibilities

• Managing and monitoring multiple business inboxes, ensuring enquiries are responded to promptly and professionally

• Providing administration support for our online shop, including approving new customer accounts and setting up records within our systems

• Answering incoming phone calls and providing reception support

• Coordinating visitors, meetings and in-office events

• Following up overdue invoices

• Providing accounting support to our Head of Commercial & Finance and external bookkeeper

• Supporting the Sales and Marketing teams

• Maintaining accurate customer records to support timely invoicing and excellent customer service

• Assisting the Office Manager with general office administration and other tasks as required

About you

• Highly organised with excellent attention to detail

• Self-motivated and able to manage competing priorities

• Resilient, adaptable and willing to assist wherever needed in a small team environment

• Customer-focused with a friendly and professional telephone manner

• A strong communicator with excellent written and verbal communication skills

• Comfortable dealing directly with customers and internal stakeholders

• Competent using Microsoft Office and cloud-based business systems, including CRM, stock management and e-commerce platforms

• Previous accounts administration or bookkeeping experience (highly regarded)

• Experience using Xero (highly regarded)

About us

Willach is a family-owned, international business headquartered in Germany. We design and manufacture innovative dispensary storage and workflow solutions that improve pharmacy efficiency and patient outcomes. Across our two divisions, we provide advanced pharmacy equipment and systems, as well as specialist pharmacy and medical centre design services, helping our customers achieve better workflows and stronger customer engagement. At Willach Australia, you'll be part of a collaborative, people-focused team that values innovation, teamwork, and delivering outstanding customer service.

Benefits

• Above statutory superannuation

• Birthday leave – enjoy your birthday off each year

• On-site parking

• Flexible working arrangements

• Supportive team environment

• The opportunity to work with an innovative business that is making a positive impact in healthcare