Account Executive (SaaS Customer Experience) - AU

About the RoleWe're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit. This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership. What You'll DoOwn the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → ClosingGenerate a quality, diversified sales pipeline through strategic outbound efforts and creative prospectingLead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomesLearn and apply the MEDDIC framework to qualify and advance sales opportunitiesBuild tailored value propositions tied to measurable ROI and customer outcomesDeliver product demonstrations that connect capabilities to real customer challengesEngage with multiple stakeholders across buying committeesMaintain accurate pipeline forecasting and strong deal hygiene in CRMNegotiate and close contracts while protecting pricing integrityPartner cross-functionally with marketing, product, and customer success to drive deal success What "Great" Looks LikeYou are proactive about building pipeline — you don't wait for opportunities to come to youYou run discovery conversations that customers find genuinely insightful and valuableYou can clearly communicate the economic impact and ROI of our solutionYou are developing a strong command of Decision Process, Decision Criteria, and Champion identificationYou maintain solid win rates through disciplined qualificationYou are building a track record of closing multi-stakeholder SaaS deals Required Experience2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categoriesDemonstrated track record of meeting or exceeding quota in a new business or hunter-style roleApplication of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.Experience selling into SMB or Mid-Market organizationsSolid outbound prospecting skills (cold calling, email, social selling)Ability to run a structured, outcome-focused discovery processStrong communication and storytelling capabilitiesExperience managing 1–3 month and 3–6 month B2B sales cycles Core CompetenciesPipeline generation and territory developmentProfessional communication across organizational levelsBusiness case and ROI articulationObjection handling and negotiationDeal strategy and stakeholder engagementCRM discipline and forecast accuracy Why Join UsHigh-impact role with direct influence on company growthStrong product-market fit in a mission-critical category (Customer Experience)Performance-driven culture with strong earning potential Mentorship and development from elite Customer Experience sales leadershipA collaborative environment that invests in your growth CompensationCompetitive base + uncapped commissionAccelerators for overperformanceEquity participation (where applicable) If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.