Operations Manager

Summary:

The Operations Manager will play a pivotal role in overseeing the daily operations of our hospitality and catering services in Sydney. This position is essential for ensuring that our operations run smoothly, efficiently, and in alignment with our business goals. The successful candidate will be responsible for managing staff, optimising processes, and enhancing customer satisfaction, thereby contributing to the overall success of our organisation.

Responsibilities:

• Oversee daily operations of the hospitality and catering services to ensure high standards of service and efficiency.
• Manage and train staff, fostering a positive work environment and promoting teamwork.
• Develop and implement operational policies and procedures to enhance service delivery.
• Monitor and analyse performance metrics to identify areas for improvement.
• Ensure compliance with health and safety regulations and industry standards.
• Manage budgets and financial reports, ensuring cost-effective operations.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
• Handle customer complaints and feedback professionally to maintain high levels of customer satisfaction.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in an operations management role within the hospitality or catering industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make informed decisions.
• Proficient in budgeting and financial management.
• Knowledge of health and safety regulations in the hospitality industry.