Team Leader - (Homelessness)

TEAM LEADER HOMELESSNESS

PERMANENT FULL-TIME

IPSWICH/TOOWOOMBA

Lead with purpose. Empower recovery. Create lasting change. We're looking for an experienced and passionate leader to join our Homelessness team as Team Leader (IRHP). In this role, you'll lead and inspire a team of Recovery Support Workers across the West Moreton (Ipswich) and Darling Downs (Toowoomba) regions, helping people experiencing or at risk of homelessness and living with mental health challenges achieve safe, sustainable housing and recovery.

This is more than a leadership role—it's an opportunity to shape a high-performing, recovery-oriented service that changes lives. You'll coach and support your team to deliver exceptional, person-centred support, build strong partnerships with stakeholders, and drive service quality, consistency, and continuous improvement. Every day, your leadership will help create better outcomes for participants while fostering a positive, collaborative culture where your team can thrive.

Your day will include:

• Leading the day-to-day delivery of housing and psychosocial supports across the West Moreton / Ipswich region
• Providing leadership, supervision, mentoring, and practice guidance to Recovery Support Workers
• Supporting people experiencing or at risk of homelessness to access and sustain safe, appropriate housing
• Embedding trauma-informed, and strengths-based practice across the service
• Supporting teams to respond to complexity, emerging risk, and changing participant needs
• Building and maintaining collaborative relationships with housing providers, clinical services, and community stakeholders
• Overseeing documentation, reporting, service quality, and continuous improvement activities

You Will Need:

• Relevant tertiary qualification in Social Work, Psychology, Human Services, or a related field (or equivalent experience)
• Demonstrated leadership experience in mental health, community services, or homelessness settings, with a strong understanding of recovery-oriented practice
• Ability to supervise staff, manage complex situations, and build effective stakeholder relationships
• Strong communication, organisation, and problem-solving skills

The ideal candidate will demonstrate respect, integrity, and professionalism, communicate openly and respectfully, build positive working relationships, and contribute to a supportive, values led team culture through reflection, accountability, and continuous improvement.

Why RFQ?

At RFQ, we believe everyone deserves the opportunity to live a fulfilling life and feel connected to their community. For more than 50 years, we've supported people across Queensland through services that promote hope, wellbeing, independence, and inclusion.

When you join RFQ, you're joining a purpose-driven organisation where people come first. You'll be part of a supportive, collaborative, and empowering team that values compassion, respect, resilience, and making a genuine difference in the lives of others.

By joining us, you'll have access to:

• $105,000 - $110,000 annual base salary (depending on experience) plus superannuation
• Salary packaging benefits of up to $15,900 for general living expenses and an additional $2,650 for entertainment expenses, including access to novated leasing
• Free Employee Assistance Program (EAP) for you and your immediate family
• Ongoing learning, career progression, and professional development opportunities

Every role at RFQ contributes to something bigger. Behind every service are people, stories, and goals, and this role exists to help make those goals possible.

Apply Now!

If you’re ready to make a real difference and support people to live with confidence and independence, submit your application, together with your resume, by selecting apply now.

You’ll be taken to our online portal where you will find more information including the Position Description.

Further information about the role can be obtained by contacting the Area Manager, Karen Suey via email: Karen.Suey@rfq.com.au.

Please note that RFQ is an organisation that embraces diversity.

The position will be subject to a Criminal History Check, which will be in the form of an NDIS Worker Screening Clearance. For further information please visit: Before you start | Disability Worker Screening