Engagement Worker - Community Hub

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Inner Melbourne Community Hub – North Melbourne

Work type

Part Time 60.8 hours per fortnight – Ongoing  

Salary

SCHADS 4 at $46.70 - $50.25 per hour + Superannuation + NFP Salary Packaging

Working model

On Site

VincentCare Victoria is seeking an experienced and qualified person to take on the position of Engagement Worker within the new Ozanam House accommodation and Homeless Resource Centre.

The role aims to provide a safe and supportive drop-in and accommodation environment, and to co-ordinate the practical aspects of the Homeless Resource Centre and on-site accommodation. Engagement workers provide a variety of supports to clients ranging from assertive engagement, monitoring, managing challenging behaviours and facilitation of planned activity groups. The Engagement worker will work within a multi-faceted team and has a primary focus of facilitating engagement and participation of clients within the service.

The role sits within the Engagement team and workers must demonstrate unconditional positive regard and develop genuine, non-judgemental and predictable relationships with people through their journey of crisis, recovery and growth. A strong service delivery focus of engagement and participation to support people in their recovery journey out of homelessness is the core work of the team. 

Key Selection Criteria

• Demonstrated understanding of the range of needs and issues affecting people who are homeless or at risk of homelessness.
• Experience in direct service delivery within the human services field.
• An empowering approach, demonstrating flexibility and initiative, in working with homeless individuals.
• Ability to work well within a team environment.
• Excellent communication skills, including knowledge of conflict resolution.
• Ability to be available to work a rotating roster including weekends, evenings, and public holidays. 
• Evidenced administrative accuracy and detail, including timely data entry.
• A current Working with Children’s Check is required.

Want the full details? View the Position Description here

You are a compassionate and professional individual with a strong understanding of the causes and impacts of homelessness. You thrive in a client-facing role and are skilled at creating a welcoming and respectful environment for all who walk through the door. You have experience greeting and triaging clients, visitors, staff, volunteers and service providers, ensuring smooth communication and follow-up with relevant teams. You are confident answering calls in a courteous manner, managing inquiries, transferring calls, and relaying messages efficiently. You can provide clear, accurate information about housing options and support resources to individuals experiencing housing stress or homelessness.

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

• Take specific steps to ensure that all staff, volunteers and clients feel valued and are treated with dignity and respect.
• Celebrate people’s diverse physical and cognitive abilities, mental or cognitive health status, cultural background and ethnicity, gender identity, sex characteristic, sexual orientation, age, faith or non-faith.
• Critically review our work to identify disadvantages and we actively seek to place the voices and expertise of marginalised people at the centre of our actions when improving our inclusion strategies.
• Lead by example in how we challenge disadvantage and contribute to a more equitable world which is free from discrimination and marginalisation.

...