Level 1 IT Support Technician (MSP)

At Levit8, we're passionate about delivering exceptional IT support and customer service. We're a growing Managed Services Provider (MSP) that values teamwork, accountability, continuous learning, and building long-term relationships with our clients.

Our culture is built on:

We invest in our people through mentoring, training, industry certifications, and hands-on experience. We believe that when our team grows, our clients benefit.

Open communication and honesty form the foundation of both our internal culture and client relationships.

Every team member brings unique skills and perspectives. We support one another, share knowledge freely, and celebrate success together.

We are looking for a motivated Level 1 IT Support Technician to join our Managed Services team.

This role is ideal for someone who enjoys helping people, has a passion for technology, and wants to build a long-term career in IT. You'll work alongside experienced engineers, supporting a diverse range of clients and technologies while developing your technical and customer service skills.

As the first point of contact for many support requests, you will play a key role in delivering an outstanding support experience and helping clients stay productive.

• Provide first-line technical support via phone, email and remote support tools.

• Troubleshoot and resolve common hardware, software, Microsoft 365, networking and user issues.

• Log, update and manage support tickets within the service desk platform.

• Escalate complex issues to senior engineers when required.

• Assist with user onboarding, account creation, permissions, and device deployments.

• Follow documented procedures and best practices to ensure consistent service delivery.

• Maintain accurate documentation of client environments and support activities.

• Provide onsite support to clients when required using a company-supplied vehicle.

• Contribute to a positive team culture through collaboration and knowledge sharing.

We're looking for someone with a positive attitude, strong communication skills, and a genuine interest in technology.

• Previous experience in a customer service, help desk, or technical support role (desirable but not essential).

• A basic understanding of Windows operating systems, Microsoft 365, PCs, laptops, printers and mobile devices.

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication.

• A willingness to learn and take feedback on board.

• Strong organisational and time management skills.

• A current Australian driver's licence.

• Experience working within an MSP environment.

• Microsoft, CompTIA or other industry certifications.

• Exposure to Microsoft 365, Intune, Azure AD/Entra ID or networking technologies.

• HaloPSA and NinjaRMM Experience

• Competitive salary package.

• Ongoing training, mentoring and career development.

• Exposure to a wide range of technologies and industries.

• A supportive team environment that encourages growth.

• Company vehicle access for onsite client visits.

• Opportunities to progress into Level 2 and Level 3 technical roles.

• Modern tools, systems and processes designed to help you succeed.

If you're passionate about technology, enjoy helping people, and want to build your career with a growing MSP, we'd love to hear from you.

Submit your resume and a brief cover letter outlining your experience, career goals, and why you'd be a great fit for the Levit8 team.

Join Levit8 and help us deliver remarkable IT experiences for businesses across Australia.