Digital Support Officer

Sunshine Coast Airport – the natural choice for your next career move.

We’re proud to be growing a high-performing workplace where our people thrive, driving one of Australia’s fastest-growing regional airports. Located in one of the country’s most iconic destinations, Sunshine Coast Airport is committed to delivering an effortless and enjoyable experience for our passengers, partners, and team. If you’re passionate about innovation, sustainability, and making a real impact in a dynamic environment – this is the opportunity for you.

To support the enablement of our digital roadmap, we are now taking applications for a Digital Support Officer on a full-time, permanent basis, to commence as soon as possible.

Reporting to the Head of Data and Digital, the Digital Support Officer is responsible for delivering hands-on, on-site digital support across the airport precinct. This role keeps core technology running, supports internal and external stakeholders, safeguards SCA's systems, helps manage the data platform, champions the advanced use of AI and emerging technologies, and acts as the on-site contact for digital works in the terminal.

What you will do:

End-user and operational technology support

Provide first-line support across business systems, devices and airport operational technologies to ensure continuity of operations.

Infrastructure, network and security support

Maintain reliable connectivity, support network troubleshooting, and apply cyber security practices including monitoring, incident response and audit support.

Data and systems management

Assist with data platform operations, including pipelines, access, reporting, and improving data quality and governance.

Service delivery and stakeholder coordination:

Act as the primary ICT contact, managing vendors and building strong relationships to ensure responsive support and service continuity.

Continuous improvement and digital enablement

Maintain documentation, resolve recurring issues through process improvements, and champion adoption of AI and emerging technologies

What you will need:

• Experience providing hands-on support across business applications (e.g. M365), devices, and operational technologies in a fast-paced environment.
• Sound understanding of network operations, connectivity, and troubleshooting, with the ability to maintain reliable IT environments.
• Practical experience in applying security protocols, monitoring, incident response, and supporting audits or compliance activities.
• Sound communication skills with experience coordinating vendors, providing service delivery, and building effective working relationships.
• Demonstrated ability to identify issues, improve processes, maintain documentation, and embrace emerging technologies such as AI to enhance outcomes.

This role would suit someone working towards or having recently completed a degree in ICT (or similar), complemented by relevant technical certifications.

If this sounds like you, and you would like to register your interest then please submit your resume and cover letter today.

Please be advised, to support IT change work, this role may be required to perform work out of regular business hours in the evenings, early mornings or weekends, and provide on-call support.   

Sunshine Coast Airport is committed to being an Equal Opportunity Employer. We support applications from individuals from all backgrounds and are committed to encouraging diversity, belonging and inclusion in the workplace.

Closing date for applications is 20 August 2026. Shortlisted candidates may be contacted during and after this time, and the role may close before this date if we are successful in finding our new Digital Support Officer.

Sunshine Coast Airport thanks all applicants for their interest in this position. While we aim to respond to all applications, due to the volume received, only those selected for shortlisting will be contacted directly.