Client Services Scheduler

1300 Smoke Alarms is growing! And as we continue to grow, we're looking for an organised, proactive and customer-focused Scheduler to join our team in Hendra, Brisbane.

If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything running smoothly behind the scenes — this could be for you!

As part of our Scheduling Team, you'll play a critical role in coordinating our electricians across Queensland and New South Wales, as well as providing support to our team of schedulers.

You'll be the link between our clients, office teams and field electricians, making sure jobs are scheduled accurately, efficiently and within required timeframes.

This is more than just booking appointments — it's about owning your role, solving problems, supporting our electricians and ensuring every job is completed on time, while being part of a friendly and supportive team.

• Using our internal scheduling system to plan and coordinate electrician runs across QLD and NSW

• Scheduling electrical jobs efficiently based on location, availability, due dates and job requirements

• Taking and making calls to clients, tenants and electricians to coordinate appointments

• Sending entry notices and communicating appointment details to tenants

• Monitoring upcoming and outstanding jobs to ensure work is completed within required timeframes

• Working closely with electricians to ensure they have well-planned and achievable schedules

• Communicating clearly with clients, tenants, electricians and internal teams to ensure smooth job completion

• Problem-solving scheduling issues and finding practical solutions when things don't go to plan

• Performing various administrative duties to support our clients and scheduling team

• Strong organisational skills with the ability to manage multiple priorities

• A proactive, solution-focused mindset

• Excellent communication and customer service skills

• The ability to stay calm and organised in a fast-paced environment

• Someone who enjoys problem-solving and can think on their feet

• An energetic, positive personality

• Someone who can build rapport with field staff, office staff and our clients

• Strong attention to detail and the ability to follow jobs through from booking to completion

• Australian work authorisation is required at the time of application

Previous scheduling, coordination or administration experience is highly regarded, particularly experience working with trades, however we know that skills can be taught! Attitude, reliability, organisation and willingness to learn are what we're really looking for.

• Flexibility to work from home once your probationary period ends

• Stable, established and growing business with weekly pay

• Initial and ongoing training with a supportive and knowledgeable team

• The opportunity to work across both Queensland and New South Wales

• Friendly environment where laughter and collaboration are part of every day

• Convenient Hendra location

• Be part of a growing business where your contribution genuinely makes a difference