Customer Service Representative - West Footscray - Fixed Term

Role: Customer Service Representative
Location: West Footscray - 12 month, Fixed Term Contract
Salary: $80,000 - $90,000 incl. Super

What did you have for breakfast today? Whether it’s the flour in your toast or the grain in your cereal, it’s highly likely that GrainCorp helped get it onto your plate! As we find new ways to connect rural communities with food, animal feed, and industrial customers around the world, we’re proud to be leading the way in sustainable agriculture.

This is an opportunity to play a part in that story by:

• Being the initial contact for customer service
• Assisting with managing Customer enquiries and deliveries
• Maintain Customer Order entry process
• Meeting required KPI performance for internal and external customers 

Our ideal candidate will have the following:

• Intermediate to Advanced Excel skills and SAP (Essential)
• Experience using Microsoft Dynamics or similar CRM systems
• Strong phone and email communication skills
• Negotiation skills
• Conflict management 

What we offer:

• Professional development & leadership programs
• Hybrid work and flexible leave options including birthday leave
• Health & wellbeing support
• Inclusive, values-driven culture
• We’re proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career

Ready to apply? It’s simple - submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We’re looking forward to getting to know you!