Business Improvement Manager - Air Fulfilment, Content and Operations

About the Opportunity

This is a unique role that requires a dynamic individual with a combined passion for Air Fulfilment, Content Distribution and Process Improvement.

You will collaborate with key stakeholders across Supply and our partners, to identify areas within our business where processes, operations, or strategies can be enhanced to improve efficiency, productivity, and overall performance. You will analyse existing workflows, gather data, and collaborate with stakeholders to identify opportunities for improvement.

Business Improvement Managers develop and implement strategies, initiatives, and programs to address these opportunities, aiming to optimise resources, reduce costs, and increase profitability. They also monitor and evaluate the impact of their initiatives, adjusting strategies as needed to ensure continuous improvement.

Your goal is to drive positive change and foster a culture of innovation and excellence within our fulfilment and content distribution functions.

There are currently two positions available, including one to cover parental leave for an initial 12 month period.

What you will be doing:

• Offshore management – Relationship and resource management and proactively monitoring performance and SLAs. Responsible for the continuous Improvement of business and operational processes within Air Systems team, including our offshore partners.
• System Admin & Maintenance - facilitate and may participate in testing of systems and release management. Automation management - manages RPA (Robotics Process Automation) and Chat bots to ensure maximum uptake
• Designing and deploying systems or processes which maximise consultant productivity, automation, and efficiency across the business, including our offshore partners
• May lead small to medium sized projects using project methodologies
• May also be involved in large projects or programs of work as a team member
• Communicate regular priority and status updates to relevant stakeholders
• Work with subject matter experts, technical specialists to effectively transition new work to offshore partners
• Analyse, validate and document current and future state requirements and processes
• Identification and communication of risk and issues
• Work with the change team to articulate and communicate stakeholder impacts
• Provide expertise for the purpose of participating in on- training
• Work with training to review and provide feedback on the training materials
• Work with change specialists and business leaders to champion change and integrate the processes back into the business

What you will need:

Essential

• Minimum 5 years' travel industry experience
• 3 years working in system admin roles or with offshore partners
• Strong understanding of Air Fulfilment (Ticketing), content distribution systems and booking flows
• Experience with new product development, product delivery, customer/product analysis
• Process design and/or business analysis

 Added Advantage

• Multi GDS knowledge
• Project management experience using methodologies and practices
• Strong leadership /experience in an influential role desirable

Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners

Location: The role can be based in all AU/NZ locations with FCTG HQ's.