Customer Service Representative

Customer Service Representative – Be the face and voice of a growing national business!

Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for Full-Time Customer Service Representatives with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.

As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We’re seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.

• Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication.
• Accurately log and manage service requests using our cloud-based CRM.
• Liaise directly with customers to resolve queries and provide service updates.
• Present and promote new products and services to enhance existing relationships.
• Work closely with the Sales team, handling call overflow when needed.
• Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
• Build and maintain internal and external relationships across national teams.
• Apply strong problem-solving techniques to proactively address customer needs.
• Keep up to date with CRM systems and actively participate in learning and development.
• Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards.
• Assist with general administration and support tasks as required.

• Previous customer service experience in a fast-paced environment.
• A strong sense of initiative with the ability to anticipate issues before they arise.
• Clear, professional communication skills — both verbal and written.
• A positive, independent attitude with a passion for delivering exceptional customer service.
• Reliability, integrity, and a mature approach to your work.
• A team player who can also work autonomously and drive customer-focused outcomes.
• A cheerful, confident, and courteous phone manner.
• Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.

• Access to personal and professional development opportunities.
• Annual KPI Bonus structure.
• Three free confidential counselling sessions per year, including financial support sessions.
• Great benefits, including employee shopping discounts and a reward & recognition program.
• Supplied company uniforms.
• Work in a supportive, inclusive, and values-driven culture backed by a national brand.
• Be part of a business focused on innovation, sustainability, and client service excellence.

We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.