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Arventa
About us Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor. About the role The Customer Sup…
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About the role
About us
Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor.
About the role
The Customer Support Officer will assist in leading customer and partner success initiatives. As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline and automate risk processes. We are seeking a technically savvy Customer Support Officer with a strong drive for results.
Key responsibilities
Building strong relationships with our existing customers in Australia
Management of ongoing communication with clients
Ensuring continued client satisfaction
Identifying opportunities to expand product adoption
Provide support for use of our Software as a Service (SaaS) platform
Collaboration with our Sales Team
Collaboration with our Executive Team
About you
1-4 years customer support experience
Sound technical knowledge/skills (desirable)
Excellent telephone communication skills
High degree of self-motivation and ambition
Positive, confident and determined approach
Problem solving skills
Desire to work as a part of a winning team
Ability to understand and explain technical concepts
Strong organisational and analytical skills with a keen attention to detail
Why Join Arventa?
Work smarter - Clear, achievable KPIs focused on outcomes, giving you the flexibility to spend more time doing meaningful work.
Supportive team culture - Join a collaborative, respectful team that values innovation, continuous improvement and helping each other succeed.
AI-powered innovation - We embrace AI and modern tools to reduce repetitive tasks and help our team perform at their best.
Modern office environment - Enjoy centrally located, light-filled offices with staff parking and productivity-focused workspaces.
Grow with us - Be part of a supportive, collaborative team with ongoing professional development and genuine career progression opportunities.
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Arventa
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