Salesforce Technical Lead (Support) - FSC / Financial Services

About Us

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

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Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

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Role Description

We are seeking a Salesforce Technical Lead to manage application support and enhancement activities for Salesforce platforms within the Financial Services industry. The ideal candidate will lead L2/L3 support teams, drive incident resolution, mentor technical resources, and ensure platform stability and performance. Strong experience in Salesforce development, support operations, and Financial Services Cloud (FSC) or banking, insurance, wealth management, or lending environments is highly preferred.

Location: Melbourne

Salary: 108,571 – 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles And Responsibilities

Lead Salesforce support operations and ensure SLA compliance. Act as the technical escalation point for critical incidents and production issues. Manage incident, problem, change, and release management activities. Lead a team of Salesforce developers, administrators, and support analysts. Drive system enhancements and continuous improvement initiatives. Collaborate with business stakeholders to prioritize support and enhancement requests. Conduct root cause analysis and implement preventive measures.

Technical Expertise Requirements

Minimum of 8-10 years of experience in IT, with at least 3–5 years of experience in Salesforce development. Strong Salesforce administration and development experience. Hands-on expertise in Apex, LWC, Aura Components, and Flows. Experience leading L2/L3 application support teams. Knowledge of Salesforce integrations using REST and SOAP APIs. Understanding of Salesforce security and data governance. Experience with ServiceNow, Jira, or similar ticketing platforms. Background in Financial Services Cloud, Banking, Insurance, or Wealth Management domains.

Essential

Strong leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels. Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a fast-paced, dynamic environment. Excellent problem-solving and conflict resolution skills. Strong organizational and time management abilities

ADDITIONAL

Bachelor’s degree in business, Information Technology, or a related field (a Master’s degree or relevant certifications is a plus). Salesforce Platform Developer I Salesforce Administrator Certification (Preferred)

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance Paid Parental and Volunteer leaves Employee Assistance Program (EAP) Flexible working arrangements (hybrid, reviewed case-by-case basis) Health Insurance Discount and Well-being Program Access to Fitness and Gym Memberships Salary packaging and novated leasing

Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”