Field Solution Engineer

About the role

The Field Solutions Engineer is the onshore hands-on execution engine that closes the gap between the offshore engineering squad and the physical reality of an Australian and New Zealand data centre floor. While the Domain Architects (Compute, Network, Storage) design the "Gold Standard" from the regional hub and the offshore HPC Engineer squad executes remote configuration and automation from India, you are the hands that cannot be replaced by a remote session: pulling a faulty transceiver, walking a rack elevation against the LLD, re-seating a cable, or supervising a burn-in test in person. As a System Integrator, we do not simply manage a static cloud; we design and deliver bespoke, high-scale AI factories for the world's leading enterprises. In this role, you sit inside the AI Infrastructure team and work across NVIDIA SuperPOD, BasePOD, and Cisco AI Factory deployments as a generalist across the Compute-Network-Storage triad, rather than as a single-domain specialist, and you are the primary point of RMA/DOA diagnosis and remediation on the ground. You operate with a 100% focus on Delivery, executing across Low-Level Designs (LLDs) assigned by whichever Domain Architect owns the active engagement, and providing Layer 1 QA support and OOB (out-of-band) standup ahead of AI Factory commissioning.

Key responsibilities

• Physically install and verify DGX/HGX/MGX nodes, switches, and PDUs against the current rack elevation and LLD

• Confirm floor-loading, bolting, and levelling before energisation; escalate any structural discrepancy to the Domain Architect – AI Facilities

• Execute the point-to-point (P2P) cabling schedule; confirm transceiver type and MPO cable size against the code on the box, not the colour, before patching

• Clean and inspect optical connectors on every patch; validate seating and troubleshoot link-down, miswire, and link-flap faults by elimination (reseat, swap to a known-good port, clean, replace)

• Bring up and validate the out-of-band (BMC/IPMI) management network ahead of in-band and compute-fabric activation, keeping it physically segregated per design

• Confirm node power state and basic health via BMC before handing off to HPC configuration

• Execute NVIDIA Base Command Manager (BCM) provisioning workflows and Ansible playbooks supplied by the Domain Architects to bring compute nodes, switches, and storage clients into service

• Configure host-side networking (IPoIB, Netplan) and mount high-performance storage clients (VAST, WEKA, Lustre) to the current LLD

• Execute SBIOS, BMC, GPU VBIOS, and NVSwitch firmware upgrades per the NVIDIA firmware recipe across compute, network, and storage tiers

• Execute and log HPL, NCCL-tests, ib_write_bw/ib_send_bw, and IOR/FIO benchmark suites; compare results against the Gold Standard and flag deviations to the relevant Domain Architect

About you

• Prior Data Centre Technician, Field Engineer, or rack-and-stack experience within a System Integrator, OEM, or colocation environment

• Comfortable triaging GPU faults (nvidia-smi, dmesg), link faults (ibstat, ibdiagnet, ethtool), and storage mount issues (iostat, iotop) to isolate a fault domain before escalating

• Rack-and-stack procedures, structured cabling (OS2/OM4/DAC/AOC), MPO and OSFP transceiver handling, and cable pathway standards

• Site Acceptance Test (SAT) support and As-Built documentation capture

• Solid RHEL/Ubuntu administration; ability to execute and troubleshoot Ansible playbooks

• Git workflow familiarity (pulling code, branching, committing configuration changes)

• Working proficiency with NVIDIA Base Command Manager (BCM) for bare-metal provisioning

• Familiarity with DGX/HGX/MGX hardware architecture and standard benchmark suites (HPL, NCCL-tests, IOR/FIO)

• Hands-on exposure to InfiniBand/RoCEv2 cabling and switch-side transceiver handling

• Parallel filesystem client mounting experience (VAST, WEKA, Lustre)