Lead Collections Officer

Job Description

ABOUT THE ROLE
This position is responsible for supporting organisational goals by managing the collection function, maintaining, and fostering professional relationships with internal and external customers, minimising the organisations exposure to risk, developing policies and procedures for controlling credit and collections, and delivering on agreed KPIs and reporting framework. Predominantly, collect payment of rentals and other applicable invoices for the fleet lease/management product in accordance with approved trading terms.

TASKS AND RESPONSIBILITIES

• Provide training, coaching and guidance to team members to uplift engagement and capability, ensuring the team achieves specified targets. Support a culture of continual learning / business improvement and service excellence, ensuring that all team KPI’s are met, and all activities completed are conducted within the
  compliance, legal and ethical standards.
• Monitor client accounts and initiate proceedings to recovery monies owing to SG Fleet, ensuring all monies owed to SG Fleet are collected in specified time frames. 
• Record, analyse and report on activities, processes, trends, and results relating to the department. Managing the invoicing and direct debits processes, complete month end processing, regular and Ad hoc reporting, regular review of all ledgers with recommendations of any bad debt write-offs, including reconciliations.
• Ensure all accounts in administration / liquidation are managed, minimising SG Fleet risk, overseeing the recovery of assets. 
• Establish strong professional relationships with the Client Relationship team to ensure there are clear communication lines, client expectations are managed, and discrepancies are managed in a timely, accurate and professional manner, and from time to time meet with clients to explain credit and collection policies to support the partnership model.
• Liaise with Financiers as and when required including updating the financiers on arrears positions.
• Assist in other areas of the Collections department as required

SKILLS AND EXPERIENCE

• Tertiary qualification in Business Administration, Finance, Accounting, Commerce or equivalent.
• Experience in managing and coaching a high performing team.
• Experience in an Accounting function, preferably Accounts Receivable and/or Credit Control.
• Excellent training and coaching skills. Ability to provide feedback constructively and handle difficult conversations productively.
• Advanced spreadsheet skills in Excel, including reconciliation.
• Effectively communicating both verbally and in writing. Demonstrating good listening and probing skills.
• Has strong technical and numerical skills, shares knowledge.
• Strong finance, commercial and business acumen.
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress.
• Strong attention to detail.
• Demonstrates an understanding of relevant legislation and regulations
• Numerical, problem solving and analytical skills.
• Exposure to or an understanding of Fleet Management, salary packaging and novated leasing is desirable. 
• Exposure to clients in Liquidation, Administration, Bankruptcy and recovery action is advantageous. 

ABOUT YOU

• High integrity and strong understanding of professional ethics.
• Strong emotional intelligence.
• High level of motivation, energy and drive to achieve.
• Ability to develop strong relationships across all levels of the organisation.
• Effective communicator both verbally & in writing, demonstrating good listening and probing skills.
• Excellent discretion and tact in dealings with people.
• Is flexible and maintains an organised, open and approachable working style.

Who we are...
  
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

https://www.sgfleet.com/au/about-us/careers

Some of our perks include...

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

What's next...

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.