Property Care / Property Management Coordinator

Supercalla Private Properties is looking for a highly organised, confident and practical Property Care / Property Management Coordinator to help strengthen the way we care for our growing collection of premium holiday properties.

This is not a passive admin role. It is a high ownership role for someone who can bring order, calm and follow through to a busy holiday property environment.

As our collection grows, we need someone who can confidently coordinate repairs, trades, maintenance follow up, Property Partner communication and property care reporting.

The right person will be warm, practical, clear in writing, confident with people, confident with trades, and comfortable managing multiple moving parts at once.

About Supercalla

Supercalla Private Properties is a boutique holiday property management company caring for a collection of special properties across Berry, Jervis Bay, Kangaroo Valley, Kiama and Gerringong.

We combine property management, hospitality, guest experience, marketing, operations and care to create thoughtful stays for guests and strong relationships with our Property Partners.

Our properties are carefully selected, our standards are high, and our approach is personal.

About the role

Part Time | 3 Days Per Week

The Property Care / Property Management Coordinator will help manage the ongoing care, maintenance and improvement of the properties in our collection.

This is a permanent part time role, working three days per week. This includes repairs, trades, quotes, Property Partner approvals, maintenance records, recurring property care items, reporting, Property Partner updates and support with new property onboarding.

This role will help connect the dots between what is happening on the ground, what needs to be followed up, what Property Partners need to know, and what the wider team needs visibility over.

What you will be doing

• Managing repairs and maintenance items across the property collection

• Coordinating trades, contractors and suppliers

• Following up quotes, access, bookings and completed works

• Tracking open maintenance jobs from start to finish

• Seeking Property Partner approvals where required

• Conducting regular property inspections

• Preparing regular Property Partner updates and property care reports

• Preparing internal updates for the directors and wider team

• Identifying recurring issues and helping create longer term solutions

• Supporting periodic maintenance and seasonal property preparation

• Helping onboard new properties from a property care and operational perspective

• Building strong working relationships with trades, contractors and Property Partners

• Helping create clearer systems, reporting and follow up processes

What we are looking for

We are looking for someone who is extremely organised and confident managing lots of moving parts.

You will need to be comfortable speaking with trades, contractors, Property Partners and the internal team. You will also need to be confident enough to follow up, ask the right questions, push for answers and keep things moving.

The right person will be:

• Highly organised

• Practical and solutions focused

• Calm under pressure

• Confident communicating with Property Partners

• Confident dealing with trades and contractors

• Strong with follow up and record keeping

• Clear and professional in written communication

• Able to create useful updates, reports and summaries

• Comfortable managing multiple priorities

• Warm, polished and professional

• Good at spotting patterns and recurring issues

• Genuinely interested in helping create a stronger, better supported business

Experience that would be highly regarded

Experience in property management, real estate, holiday property management, facilities coordination, accommodation, maintenance coordination, operations or a similar role would be highly regarded.

Experience communicating with property owners, clients, suppliers, trades or contractors would be a strong advantage.

You do not need to come from the holiday rental industry, but you do need to understand property care, urgency, quality service, communication and follow through.

This role will suit you if

You are the person who naturally brings order to busy situations.

You follow up without being chased, communicate clearly, and feel confident dealing with trades, Property Partners and internal team members.

You enjoy solving practical problems, creating better systems, and making sure nothing important gets missed.

This role may not suit you if

You need every day to be predictable, prefer not to manage competing priorities, find it hard to follow people up, or are uncomfortable having direct but respectful conversations when something needs to improve.

Why join Supercalla

You will be joining a warm, ambitious and growing local business with a beautiful collection of properties and a strong reputation for care, quality and guest experience.

This is a chance to step into a meaningful role where your organisation, communication and property management skills will make a real difference.

For the right person, this is an opportunity to become a key part of Supercalla’s next chapter.