Customer Service Administrator

SUMMARY OF THE ROLEJotun Australia is part of the worldwide Jotun Group – a leading name in paints and coatings. We’ve been growing in Australia since 1990 and now have offices across Melbourne, Sydney, Newcastle, Brisbane, Perth, and Adelaide. Our success is built on innovation, teamwork, and bold ideas – and we’re looking for fresh talent to join us on this exciting journey.We are now inviting applications from interested candidates for a Customer Service Administrator position, based in Derrimut, VIC.
Job descriptionProcess and verify the accuracy of customer orders in a timely and efficient manner to ensure Jotun's on-time delivery performance objectives are achieved.Receive and enter orders for collection or delivery, ensuring proper document flow control.Follow up with the warehouse regarding customer delivery enquiries and reports.Dispatch invoices and credit notes to customers and follow up to ensure they are received in a timely manner.Perform data entry of inventory transactions.Verify, enter and review system pricing against customer purchase orders and sales orders, attaching relevant supporting documentation where required.Process customer returns in accordance with Jotun's Guidelines and Procedures.Ensure order information is accurate to facilitate invoice processing.Resolve customer and partner invoice enquiries and discrepancies.Work closely with the Finance Department to resolve disputed credit items.Ensure all exception and promotional customer pricing complies with Jotun's guidelines.Log customer complaints in the company's customer complaint database
What We’re Looking ForGreat communication skills and a passion for connecting with people.A proactive attitude and willingness to learn.Full working rights in Australia (Citizen or Permanent Resident).
What We OfferCareer development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.Annual leave loadingCompany paid income protection insuranceEmployee Assistance Program (EAP)We are a values-driven organisation where Respect, Loyalty, Care and Boldness are core to the culture and success of our organisation.
Visit our Career Page to know more about life at Jotun.