EL1 Senior Platform Infrastructure Manager

Australian Citizens residing in Australia with Baseline Clearance only respond.

Job details

The NDIA, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team.

Key duties and responsibilities

Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the enablement model

• Management of staff, including work allocation, mentoring, training and upskilling.
• Process development, documentation and implementation for of all enablement activities to ensure consistent, efficient, and effective delivery for all stakeholders.
• Respond to major incidents and represent the directorate internally and with external vendors
• Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.
• Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.
• Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.
• Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.
• Provide clear operational leadership and accountability for the Salesforce platform.
• Standardise and mature the enablement model through improved processes, documentation, and training.
• Enable proactive management of platform risks, dependencies, and release cycles.
• platform stability and reduced platform stability and reliance, impacting key customer-facing services.
• Improve release management and change governance, accelerating delivery of platform enablement improvements.
• Improve staff engagement and productivity
• Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence
• Reduce risk to enterprise-wide critical functions and projects
• Increase security of the Salesforce platform by championing a pro-active approach to security patching, pen testing and security maturity assessments
• Leading and co-ordinating the relationship with CyberOps and Cyber GRC to strengthen our overall security posture
• Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations
• Technical leadership experience in managing senior support engineers.
• Strong vendor management and stakeholder engagement skills across ICT and business divisions.
• Proven capability in major incident response, change governance, and release coordination
• Strong grasp of the Salesforce SDLC including DevOps, CICD and platform enablement

Incident Response Cloud Support Access Development SDLC Stakeholder Engagement Collaboration Operations Accountability Vendor Management Mentoring CRM Architecture DevOps Insurance Infrastructure Payments Vendors Security Testing Documentation Business Training Leadership Management