Administration & Customer Service Coordinator

About Us  

Solid Constructions Pty Ltd trades as Essential Fire Protection — a trusted provider of fire safety services across South East Queensland — and Fire Extinguishers Shop, an ecommerce business supplying fire safety equipment to households and businesses Australia-wide. We are a close-knit team committed to keeping people safe and delivering outstanding service to our clients.  

The Opportunity  

We are looking for a capable and organised administrator to join our small team on a casual, part-time basis. You’ll be an important part of the operational backbone of the business, with a varied role spanning accounts, administration, order processing, customer enquiries and general support for our field technicians and wider team.  

This is a hands-on role suited to someone who thrives in a small business environment and enjoys variety in their day. You’ll need to be self-motivated, confident working independently and able to juggle multiple tasks while prioritising what needs to be done.  

Strong communication skills, initiative and attention to detail are essential. We’re looking for someone who can confidently move between different responsibilities, respond to changing priorities and simply get things done.  

Key Responsibilities  

Accounts & Finance  

• Bank reconciliation across both businesses using Xero  

• Bill and invoice processing via HubDoc  

• Following up outstanding invoices and accounts receivable  

Ecommerce & Order Management — Fire Extinguishers Shop  

• Processing customer orders end-to-end via WooCommerce and Order Desk  

• Managing the full order cycle: quotes, order processing, dispatch coordination, and delivery tracking  

• Responding to order enquiries from individual and B2B customers via email and phone  

Business Development  

• Outbound B2B business development outreach targeting strata managers and body corporates  

General Administration & Team Support  

• Providing ad hoc administrative support to Essential Fire Protection  

• Acting as cover for communication channels during annual and sick leave of other team members  

• Supporting EFP field technicians as required  

What We’re Looking For  

• Proven experience in administration, customer service, or operations — ideally in a small business setting  

• Confidence using Xero and HubDoc (or similar accounting/document software)  

• Familiarity with ecommerce platforms such as WooCommerce or Order Desk is highly regarded  

• Excellent written and verbal communication skills  

• Highly organised with strong attention to detail and the ability to prioritise competing tasks  

• A self-starter who can work independently and use their initiative  

• Friendly, professional manner when dealing with clients and stakeholders  

What We Offer  

• A supportive and collaborative team environment  

• Variety across two complementary businesses  

• Gold Coast location  

• Hours flexible for the right person