Business Improvement & Project Specialist

Whether you're a Business Analyst ready to broaden your scope, a Project Specialist looking for greater ownership, or an operational improvement professional wanting to drive meaningful change, this role offers the opportunity to make a real impact across a large and diverse business. 

Ready to take the next step in your business improvement career? 

This role is ideal for a capable and commercially minded professional who enjoys improving systems, streamlining processes and helping people adopt better ways of working. 

We are looking for someone who can combine practical business analysis, project delivery and stakeholder engagement skills to help drive continuous improvement initiatives across Administration & Warehouse Franchisor and Franchisee functions. The role will provide broad exposure to business operations, systems implementation, process optimisation and franchisee engagement, while offering the opportunity to build deep expertise in project delivery and business improvement. 

Why This Role is Different 

This is not a traditional project role focused solely on timelines and reporting. 

You'll work closely with operational stakeholders to identify improvement opportunities, translate business requirements into practical solutions, support implementation activities and help ensure new processes and systems are successfully adopted across the business. You'll have the opportunity to influence how work gets done, improve operational effectiveness and deliver meaningful outcomes that benefit both the business and its franchisees. 

About Us 

You may know us as one of Australia's leading retail brands, but what many people don't realise is the breadth and complexity of the operations that support what we do every day. 

From retail and warehousing through to administration, logistics and franchised operation functions, you'll gain exposure to a highly varied operating environment where no two projects are the same. 

About the Role 

Reporting to the General Manager Administration & Warehouse, you will support and lead a range of business improvement initiatives that enhance systems, processes and operational effectiveness across our team and Franchisees. 

You will be responsible for: 

• Leading and supporting business improvement and operational change initiatives. 

• Gathering, documenting and validating business requirements. 

• Mapping current and future state processes and identifying improvement opportunities. 

• Coordinating stakeholders to support successful project delivery. 

• Monitoring implementation progress, risks, issues and actions. 

• Supporting system deployments, process enhancements and operational improvements. 

• Assisting with training, change management and adoption activities. 

• Developing reporting, controls and governance processes that support operational effectiveness. 

• Providing insights and recommendations to improve business performance. 

• Working closely with franchisees, operational leaders and business stakeholders to ensure initiatives deliver practical outcomes. 

About You 

You may currently be a: 

• Business Analyst 

• Senior Business Analyst 

• Project Officer 

• Project Specialist 

• Implementation Specialist 

• Business Improvement Analyst 

• Continuous Improvement Specialist 

• Operations Improvement Analyst 

• Systems Analyst 

• Process Improvement Specialist 

Most importantly, you enjoy understanding how businesses operate and are passionate about finding practical ways to improve systems, processes and outcomes. 

You'll Bring: 

• Experience in business improvement, project delivery, business analysis or systems implementation. 

• Strong stakeholder engagement and communication skills. 

• Experience gathering business requirements and documenting processes. 

• The ability to analyse information, identify issues and recommend practical solutions. 

• Strong organisational skills and attention to detail. 

• Confidence working independently while managing multiple priorities. 

• Experience within retail, franchising, logistics, warehousing or other multi-site environments will be highly regarded. 

Why Join Us? 

You'll join a practical, collaborative and improvement-focused team that values initiative, curiosity and a genuine desire to make things better. 

This role offers the opportunity to: 

• Build expertise in business improvement, project delivery and operational transformation. 

• Work directly with senior stakeholders and operational leaders. 

• Gain exposure to diverse business functions and operational environments. 

• Influence how systems, processes and services are designed and delivered. 

• Develop valuable experience in stakeholder management, change and implementation. 

• Be part of a team that values practical solutions and continuous improvement. 

In Return We Offer: 

• Professional development and career progression opportunities. 

• Company paid parental leave for eligible employees. 

• Salary packaging and novated leasing options for eligible employees. 

• Access to Fitness Passport. 

• A supportive team environment that values collaboration and growth. 

• Homebush West location with free onsite parking and easy access to public transport. 

• Opportunities to make discounted purchases on a great range of products and services. 

Ready to Make an Impact? 

If you're excited by the opportunity to improve systems, solve business problems and help deliver meaningful change across a large and dynamic organisation, we'd love to hear from you.