Assistant Front Office ManagerFull Time

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and experienced Assistant Front Office Manager to join the Hotel Team and Western Sydney Convention Centre!

Introducing Pullman Sydney Penrith

• Penrith's first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
• Western Sydney's largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
• Marcel Bar & Bistro - a 120-seat dining destination delivering an elevated and contemporary culinary experience
• Tori Lobby Bar & Café - a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

The Benefits of the Role

• Inclusive, flexible and engaging working environment built on strong values and authenticity
• Training and Development with global career opportunities
• Staff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide
• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise
• Reward and recognition programs that celebrate outstanding contributions
• A range of leave options for PT/FT employees and additional employee benefits
• Staff social events and opportunities to connect with your teammates
• Complimentary onsite parking

About the Role

As our Assistant Front Office Manager, you will play a key role in leading the Front Office team and supporting the day-to-day operations of the department. Working closely with the Front Office Manager, you will help drive operational excellence, deliver exceptional guest experiences and lead the team to provide outstanding service at every stage of the guest journey.

Key Responsibilities

• Lead, motivate, and support the Front Office team, fostering a positive and collaborative working environment
• Oversee daily operational movements, including arrivals, departures, room allocations and guest requests
• Act as the first point of escalation for guest concerns, handling and resolving complaints professionally to achieve positive outcomes
• Ensure exceptional customer service standards are consistently delivered in line with brand expectations
• Coordinate with Housekeeping, Food & Beverage, Maintenance and other departments to ensure seamless hotel operations
• Assist with rostering, shift coordination and team performance to meet operational requirements
• Monitor compliance with hotel policies, procedures, and brand standards
• Maintain accurate records and reports while ensuring a high level of attention to detail
• Support the Front Office Manager in driving operational excellence and continuous improvement
• Oversee and assist with operations within the Western Sydney Convention Centre as required, ensuring a seamless and consistent guest experience across both venues

About You

• Previous experience as a Duty Manager (minimum 1-2 years preferred) or Assistant Front Office Manager within a hotel environment
• Proven experience in a Front Office leadership role, with the ability to lead, coach and motivate a high-performing team
• Previous experience using Opera PMS
• Exceptional customer service skills and a genuine passion for creating memorable experiences
• Excellent communication and interpersonal skills, with the ability to build strong relationship with guests, colleagues and stakeholders
• Strong organisational skills with exceptional attention to detail and the ability to manage competing priorities
• A proactive hands on approach and a positive attitude, strong work ethic and ability to work collaboratively as part of a team
• Hold a current Responsible Service of Alcohol (RSA) Certificate
• Possess current First Aid and CPR certifications
• Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required

Ready to Apply

If this sounds like the opportunity for you, please apply now!