Care Support Helpdesk Worker

THE ROLE

The position works closely with Child Protection, Care services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.

The Helpdesk Team provides a critical role across all four Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

ACCOUNTABILITIES INCLUDE

• Completing administrative functions for children who have entered out of home care.
• Assist with day-to-day functions of the Helpdesk, including responding to phone and email enquires made by Foster and Kinship carers
• Supporting procurement processes where necessary (purchasing goods and services, reconciling and tracking expenditure and monitoring systems

Please open the position description to read more.

This role requires a Working with Children Check. 
For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.