Customer Experience and Sales Coordinator

Customer Experience & Sales Coordinator

Almara Cabinets is a growing Melbourne-based cabinetry business specialising in custom wardrobes and storage solutions.

We’re looking for a warm, organised and switched-on person to become one of the most important people in our customer journey.

For many customers, you’ll be their first interaction with Almara — answering enquiries, helping them understand what we do, booking appointments and making the whole process feel easy and professional from the outset.

This is not a traditional receptionist or sales administration role, it’s a customer experience and sales support position where your role genuinely helps us grow.

What You’ll Be Doing

You’ll sit at the centre of our sales process and help make sure customers have a great experience from their first enquiry through to the point their project moves into production.

Your responsibilities will include:

• Answering incoming customer enquiries by phone and email

• Speaking with prospective customers about their cabinetry needs and explaining how the Almara process works

• Booking appointments for our sales and design team

• Helping make sure our appointment calendar is being used effectively

• Supporting our sales team and keeping our CRM accurate and up to date

• Reviewing sold jobs to make sure the required information is complete before they move into production

• Helping create a smooth handover between sales and our operations team

• Assisting with sales and customer reporting

There will naturally be some administration involved, but this role is primarily about customers, communication and keeping the sales process moving.

What We’re Looking For

We’re less concerned about your exact previous job title and more interested in how you deal with people.

You’ll be a great fit if you:

• Are naturally warm, friendly and confident speaking with customers

• Take genuine pride in giving people a great experience

• Are highly organised and good at following things through

• Notice when something doesn’t look right and take ownership of fixing it

• Enjoy being busy and being an important part of a team

• Are commercially minded and understand that good customer service helps win business

• Are comfortable learning systems and working with CRM software

What Success Looks Like

We want someone who customers remember for the right reasons.

Someone who answers the phone and makes people feel immediately comfortable dealing with Almara.

Someone who follows up when they say they will.

Someone who helps our salespeople stay organised and makes sure good enquiries don’t get lost.

And someone who makes sure that when a customer decides to proceed with us, their project moves into the next stage cleanly and professionally.

About Almara

Almara has been designing and manufacturing custom cabinetry in Melbourne for more than 25 years.

We specialise in wardrobes and thoughtfully designed storage solutions for homes across Melbourne, with everything manufactured locally at our Dandenong South factory.

We’re a growing business with a strong reputation, a great team and a focus on continuously improving how we operate.

We care about doing high-quality work, looking after our customers and creating a workplace where good people can take ownership and make a real contribution.

If you’re someone who enjoys working with people, likes being busy and gets satisfaction from making things run smoothly, we’d love to hear from you.