Change Manager

• Employment Type: 12 month daily rate contract role, part time role -  3 days a week, UNSW IT
• Location: Kensington campus in Sydney NSW (Hybrid Flexible Working) minimum 2 days in the office.

About UNSW:

UNSW is a leading global university with a diverse and talented community committed to purposeful, impactful work. Ranked among the world’s top 50 universities, and a member of Australia’s group of Eight, UNSW is known for excellence in education, research and innovation.

The UNSW IT Change Practice Team provide change management expertise and advice to project teams, uplifting the maturity of the design and implementation of change management initiatives across the IT investment portfolio and creating greater visibility of the level and impact of change within and across the university.

UNSW is rolling out a new Learning Management System (LMS), approved in June 2026, as a major university-wide transformation by 2030. Delivered faculty by faculty and aligned with the 2028 Flex-Semester transition for early adopting faculties, it will reshape teaching and learning. 

The LMS Program goes beyond technology, combining change, training, and engagement through a human-centred design approach. Joining now means contributing to a high-impact initiative with strong leadership and a multidisciplinary team. 

As Change Manager, you will play a key role within the LMS Program, supporting the Change and Transformation stream supporting chnage and adoption across the Program. The role ensures delivery aligns with Program priorities, governance requirements, and strategic outcomes. 

The Change Manager will report into the Senior Change Manager and Director, Change and Transformation for the LMS Program.

Specific accountabilities for this role include:

• Lead, plan, implement and manage change strategies and tasks from inception to completion (on time and within budget) on allocated projects.
• Lead and undertake detailed impact assessments and use the insights to tailor the delivery of change management interventions, including consideration of the UNSW change landscape and existing activities. 
• Provide reports to ITPMO and EPMO and conduct end-to-end process reviews and benefit identification for a range of stakeholders both centrally and in Faculties.
• Lead the identification and management of change-related risks and issues (people, operations, organisational), including impacts associated with the change, development of mitigation plans with associated costs and benefits. 
• Lead, scope and oversee a plan to collaborate and communicate effectively with a broad range of stakeholders, demonstrating expert negotiation skills that promote acceptance of new business processes in support of adoption of technology changes.
• Support the UNSW Leadership Team (e.g., Faculty Executive Director, Dean, Heads of School, business unit Directors) to effectively deliver leader-led change communications.
• Manage internal stakeholders, identifying, and reporting issues and risks/resistance to the project leads on the performance of internal stakeholder management against agreed plans to ensure effective stakeholder engagement and proactive issue resolution.
• Develop fit for purpose change communications approaches, appropriate to the complexity of the proposed changes and aligned with UNSW communications channels and brand standards.
• Develop localised change management plans and training materials to build and support change intervention activities. 
• Conduct business readiness assessments and evaluate results to inform change approach and plans.  
• Provide change coaching/mentoring support for Senior Leaders to build change capability and build change maturity, capability and capacity in the project teams and beyond
• Undertake change training needs analysis, develop learning objectives, curriculum and develop/implement change training plans for impacted stakeholder holds.
• Work with the Faculty/Division Business Partners to identify most effective engagement channels and key messages within Faculties/Divisions. Assist to coordinate and establish formal / informal change networks across the University.
• Actively seek feedback to help measure the effectiveness of stakeholder engagement and change management activities. 
• Collaborate with peers in the UNSW IT Change Management Practice and other change practitioners to ensure consistency of approach and stakeholder satisfaction.
• Align with and actively demonstrate the Code of Conduct and Values
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.

Who you are:

• Tertiary qualifications in a relevant discipline and / or solid experience in delivering effective change management in large scale project include changes to people, structures, technology, process, finance, and operations. 
• Effective self-leadership, interpersonal and communication skills, and importantly, the ability to influence stakeholders. 
• Knowledge and experience of working with a project management framework, including linking this with change management deliverables. 
• Capacity to plan to achieve priority outcomes and respond flexibly to changing and at times ambiguous environments; ability to work systematically to resolve problems, identify causes, anticipate implications, and make informed decisions. 
• Experience in designing and applying fit-for-purpose change approaches and deliverables; an understanding of the context and culture of the higher education sector (preferred but not essential).
• Ability to work in a highly adaptable and consultative manner, working in a collaborative way to deliver the best outcomes.
• Excellent time management and organizational skills with the ability to navigate through competing deadlines.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the who you are section.

More Information:  https://www.jobs.unsw.edu.au/

Contact

Jen MacLachlan, Talent Partner, UNSW IT.

************@unsw.edu.au

Applications close: Sunday 23rd of August at 11.30pm

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment