Customer Success Manager | High-growth SaaS for mining

About Us

At SprintSuite, we're not just about software; we're about empowering mining contractors and heavy industry businesses to succeed. Our SaaS platform streamlines operational workflows, boosts productivity, and drives results for a growing base of blue-chip mining clients across Australia. We're a lean, fast-moving team that values collaboration, continuous learning, and genuine customer-centricity.

Your Role
As a Customer Success Manager based in WA at SprintSuite, you'll own the ongoing relationship with our WA clients after the sale, making sure they get real, measurable value from the platform and stay with us for the long term.

Your responsibilities will include:

• Building strong, long-lasting relationships with WA clients through proactive, regular communication and support

• Facilitating onboarding with the wider SprintSuite team, guiding clients through the platform and delivering tailored training sessions

• Monitoring account health and usage, and stepping in early when a client shows signs of disengagement

• Troubleshooting issues and working closely with our engineering team to ensure timely resolution

• Identifying and progressing upsell and expansion opportunities within existing accounts

• Driving renewals and owning retention targets for your book of accounts

• Gathering and channelling customer feedback into product improvements

• Contributing to and refining our customer success playbooks and processes as we scale

Requirements

• Previous experience in a customer success or account management role, ideally within a SaaS business or in mining, fabrication, or heavy industry

• Based in WA

• Excellent communication and interpersonal skills, with a genuine customer-first mentality

• Strong problem-solving ability and a proactive approach to spotting and addressing customer needs before they escalate

• Comfortable working with account health metrics, renewal targets, and reporting on portfolio performance

• Ability to thrive in a fast-paced, early-scale-up environment and adapt quickly as priorities shift

• A genuine interest in technology and a desire to keep learning

Why Join Us

• Work with a platform that has a real, tangible impact on how mining and heavy industry operators run their businesses

• Lean, high-performing and collaborative team where your input shapes how we do customer success, not just execute it

• Competitive salary and career growth as the team scales

• Flexible work arrangements

• A supportive, down-to-earth team culture