Customer Service Officer – Hopwood Centre

Customer Service Officer – Hopwood Centre

Community Services Administration

Health and Allied Services, Managers and Admin Workers EA (2025 – 2027) (HS1A – HS17)

32 hours per fortnight

Part Time, Permanent

Echuca Regional Health proudly serves the Shire of Campaspe and Murray River Council communities, with Echuca and Moama located side by side on the banks of the Murray River. We offer a wide range of hospital, aged care, and community health services, and are growing as a sub-regional teaching health service. With over 1,000 staff, we’re the largest employer in the region—providing real opportunities for career growth, development, and making a difference close to home.

About the Role:

We are seeking an organised and proactive Customer Service Officer to join our Community Services Administration team located in the Hopwood Centre, providing high-quality reception and administrative support to consumers, clinicians, and the wider health service.

As the first point of contact for many consumers accessing Community Services, you'll play a vital role in delivering a welcoming, professional, and efficient service. Working within a supportive team environment, you'll provide reception, appointment booking, referral processing, document management, and general administrative support.

Key responsibilities include:

·         Manage appointments, bookings, cancellations and clinician schedules.

·         Answer and direct telephone enquiries.

·         Process referrals and maintain accurate consumer records. Manage electronic and hard-copy documentation and filing systems.

·         Coordinate meeting and consulting room bookings.

·         Process mail, payments and general correspondence.

·         Support clinicians and service programs with administrative tasks.

·         Monitor office consumables and arrange maintenance requests as required.

·         Contribute positively to a collaborative team environment.

Qualifications/experience required:

·         Demonstrated reception and administrative experience with a strong customer service focus.

·         Excellent communication and interpersonal skills.

·         Strong organisational skills and attention to detail.

·         Confidence using Microsoft Office applications and administrative systems.

Why Work at ERH?

At ERH we offer a supportive and inclusive culture that offers opportunity for growth and development.  As well as that we have a fantastic range of benefits for our employees, including:

·         Generous salary packaging opportunities, to increase your take-home pay each fortnight

·         Flexible working arrangements

·         Supportive and experienced leadership

·         Health and wellbeing programs

·         Career progression and skill development opportunities

·         Confidential Employee Assistance Program for staff and family

·         Free onsite parking

·         Free staff vaccinations

How to Apply:

All applicants are to apply online via Seek and must include:

·         A Cover Letter

·         Resume

·         Key Selection Criteria**

**Please note: Selection Criteria can be located within the position description. Applicants are required to send a separate document detailing response to the ‘selection criteria’ to recruitment@erh.org.au

For a copy of the Position Description please go to: ERH Website

Enquiries about this position should be directed to Elise Mulcahy, Director Allied Health on: (03) •••• •943 or emulcahy@erh.org.au or Jo Sparkes, Team Leader on (03) •••• •801 or jsparkes@erh.org.au .

Applications Close: 27th August 2026 Apply today!

Applications will be reviewed as they are received, and interviews may take place prior to the closing date.

We appreciate the time taken to apply. Only shortlisted candidates will be contacted; if you do not hear from us, please assume your application has been unsuccessful on this occasion.

Applications are not accepted from agencies.

Diversity and Inclusion

At ERH, we value and celebrate the diverse backgrounds, experiences, and talents of our people. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people.

We are a child-safe organisation (see Victorian Government Child Safe Standards) and proudly Totally Smoke Free.

Should you require any additional support or reasonable adjustments during the recruitment process they are available upon request. For application support, contact recruitment@erh.org.au  

Pre-Employment Requirements

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working with Children Check and check on the Disability Worker Exclusion Scheme prior to appointment. Vaccination status in line with policy and procedure at this time. Applicants must hold Australian Citizenship or hold Australian Work Rights to be eligible. Financial support towards VISAS is not available.