Noffs Op Shops Area Manager

Type: Full Time Paid Position
Location: Petersham, NSW
Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010 (Level 4) + full salary packaging options up to $15,900 per annum available 

About Us:               

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

About the Role:

Ted Noffs Foundation is seeking an experienced, hands-on and values-driven Area Manager to lead the performance, people and growth of a portfolio of Noffs Op Shops across Sydney. 

This role will support the expansion of Noffs Shops and is responsible for overseeing retail operations across a portfolio of stores (both new and existing stores), while also leading volunteer recruitment, onboarding, engagement and retention to ensure each shop is well supported and connected to its local community.

The role is both operational and strategic. It requires strong leadership across multi-site retail performance, volunteer management, customer experience, merchandising, compliance and new shop establishment, while translating the Noffs mission and values into day-to-day practice across every location.

Noffs Shops play an important role in funding Ted Noffs Foundation services, so this position makes a direct contribution to the organisation’s impact. A sound understanding of, or willingness to build expertise in, community sector retail and volunteer-led operations will be highly regarded.

Responsibilities and duties:

• Lead the day-to-day performance, operations and presentation of a portfolio of Noffs Op Shops across Sydney, ensuring each store meets operational, customer service and financial expectations.

• Recruit volunteers for each store in your portfolio, including identifying volunteer needs, promoting roles, responding to enquiries, screening applicants and building sustainable local volunteer pipelines.

• Induct, train, roster and support volunteers so they have clear role expectations, the tools they need to succeed, and a positive experience with Noffs from their first shift onward.

• Develop strong volunteer cultures across stores through regular communication, recognition, coaching and retention practices that promote consistency, reliability and belonging.

• Manage store rosters and volunteer coverage to ensure safe, efficient and customer-focused shop operations.

• Implement and maintain systems, processes and controls across stores, including the consistent use of volunteer and retail management systems, operational procedures and reporting tools.

• Monitor and improve store sales, donations, stock flow, productivity and profitability across the portfolio, responding proactively to opportunities and challenges in a competitive retail environment.

• Oversee merchandising standards, pricing decisions and the quality and suitability of goods offered for sale, ensuring stores deliver value and reflect local community needs.

• Work closely with the broader op shop team to coordinate donation flow, stock movement, pick-up and delivery of goods across stores and warehouse operations.

• Build positive local relationships that strengthen the Noffs brand, attract volunteers and donors, and enhance each store’s connection to its surrounding community.

• Support the establishment, transition or improvement of new and existing Noffs Shops as directed, including local workforce setup, volunteer activation and operational readiness.

• Ensure all stores operate in line with Ted Noffs Foundation policies, Code of Conduct, workplace health and safety obligations, child safety requirements and relevant compliance standards.

• Contribute to continuous quality improvement and culturally safe practice across the team, workplace and community.

Essential Selection Criteria

• Demonstrated experience managing teams and/or volunteers across retail, community, hospitality or service-based environments.

• Demonstrated experience in volunteer recruitment, onboarding, support and retention, including the ability to build strong volunteer engagement at a local level.

• Sound understanding of retail operations, including customer service, merchandising, stock control, sales performance and day-to-day store management.

• Experience leading multiple priorities across several sites, projects or teams, with strong organisational and time management skills.

• Excellent communication and relationship-building skills, with the ability to work effectively with staff, volunteers, customers, donors and community stakeholders.

• Strong customer service focus and the ability to build welcoming, community-minded store environments.

• Ability to implement systems, maintain operational standards and work confidently with KPIs, reporting and budgets.

• Confidence using computer systems including POS platforms, volunteer databases, rostering tools and Microsoft Office or equivalent systems.

• Ability to work autonomously, be proactive, adaptable and solutions-focused approach, with a strong alignment to the values and mission of Ted Noffs Foundation.

• Current and valid NSW Working With Children Check prior to commencement.

• Current full NSW Driver’s Licence is essential.

Desirable Selection Criteria   

• Demonstrated experience in charity retail, op shop management or community sector retail operations.

• Experience opening new stores, improving underperforming sites or supporting retail growth projects.

• Experience using volunteer management systems such as Better Impact, or similar rostering and engagement platforms.

• Knowledge of volunteer compliance, safety, record keeping and good practice in volunteer-involving organisations.

• Sound financial management skills, including budgeting, sales analysis and performance reporting.

If you're looking for work that’s meaningful, dynamic, and supports real change—you’ve found the right place! Join our passionate and community-minded Noffs Shops team and help support vital programs for young people in need.

How To Apply

Submit your application via SEEK with a Resume and a Cover Letter addressing the selection criteria. 

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to First Nations People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

Please note only successful applicants will be contacted.