Spare Parts Interpreter

The Company:

The Mower Supastore is the leading TORO and STIHL Outdoor Power Equipment destination in Southeast Queensland. We are a family owned and operated Sales and Service Centre providing products and services to Agricultural, Commercial, Industrial and Domestic customers throughout Queensland and Northern New South Wales.

 We are a business that truly values our Employees and business partners alike and have built a respectful, trustworthy and friendly reputation in the Outdoor Power Equipment industry.

 Job Summary:

We have an exciting opportunity for an experienced Spare Parts Interpreter to join our much-valued team at our Brendale Supastore on the northside of Brisbane. As a Spare Parts Interpreter you will be the first point of contact for customers, ensuring their needs are met promptly and professionally. You will have very strong communication skills, a high level of accuracy and attention to detail, and the ability to read and understand technical drawings. 

Key Responsibilities:

• Assist customers (internal and external) in person, over the phone or via email.

• Use parts database, catalogues and supplier web portals to access technical drawings.

• Interpret customer needs and identify correct spare parts.

• Provide quotes, availability and lead times where required.

• Advise on compatible parts or alternatives if the original part is unavailable.

• Order parts from suppliers when not in stock.

• Maintain accurate customer information in company database.

• Co-ordinate customer deliveries and in-store collection of parts on order.  

• Handle customer inquiries and complaints with professionalism and escalate when necessary.

• Perform administrative tasks as assigned.

• Ensure customer satisfaction by providing prompt, courteous, and knowledgeable assistance.

Requirements:

• Experience as a Parts Interpreter or Trainee Spare Parts Interpreter.

• Good mechanical / technical knowledge.

• Strong computer skills and the ability to use point-of-sale systems, and Microsoft Office applications.

• Strong communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Excellent organisational and time management skills.

• Attention to detail and accuracy.

• A positive and professional attitude.