Area Manager NSW/ACT - Black Pepper

ABOUT BLACK PEPPER

Black Pepper creates stylish, elegant women’s fashion that not only looks beautiful but also makes her feel confident, valued and celebrated. Whether it’s our products, our service, or our community engagement, we strive to leave a lasting impact on the lives we touch.

We put our ladies at the heart and soul of everything we do, celebrating their individual character and charm so they look and feel fabulous in their own unique way.

ROLE IN A NUTSHELL
Reporting to the Head of Retail, we are seeking an exceptional Area Manager to join our Black Pepper team, supporting 13 stores across NSW/ ACT. This hands-on, sales-led, people-driven role is ideal for a leader who thrives on accountability, coaching, and translating numbers into action.

WHAT YOU’LL BE DOING
As Area Manager, you’ll be responsible for managing the overall performance of your region’s stores in line with business strategy to maximise profitable sales. You’ll:

• Lead a culture of selling excellence, ensuring KPIs are understood, owned, and embedded across your stores.
• Coach teams to grow the customer database, convert new customers into loyal advocates, and nurture existing loyal customers.
• Drive excellence in people management, visual merchandising, and inventory control.
• Own roster planning, reviewing and optimising schedules to balance sales opportunities and cost control, and upskill Store Managers on effective planning.
• Lead continuous improvement initiatives, recommending strategies to enhance sales, staff performance, stock management, and systems.
• Manage performance, achieve KPI targets, and motivate your teams to succeed.
• Nurture and grow your direct reports, building a strong talent pipeline within the retail network.
• Handle escalated store or customer complaints with professionalism.
• Confidently manage all aspects of the employee lifecycle, including recruitment.

ABOUT YOU
You’re commercially minded, people-focused, and passionate about retail. You bring:

• Proven Area Management experience in the retail sector
• A track record of driving sales, achieving results, and engaging teams, with strong KPI knowledge.
• Strong people management, performance management, and coaching skills.
• Analytical, data-driven decision-making capabilities.
• A mindset for innovation, adaptability, and continuous improvement.
• Self-driven motivation with a hunger for growth.
• Passion for delivering exceptional customer experiences and engaging in both internal and external events.
• Strong communication, inclusivity, and team-listening skills.
• Ability to move with urgency, think on your feet, and lead from the floor.

SOME PERKS WE OFFER

• Generous staff discounts across Brand Collective brands (50% off Reebok, Superdry, Hush Puppies, Elka Collective, and more).
• Purpose-driven culture with community initiatives, including World Kindness Day and ovarian cancer awareness fundraising.
• Paid parental leave, volunteer leave, and additional leave purchase options.
• Novated leasing options.
• Reward and recognition programs plus generous service awards.
• Recruitment referral incentives.
• Learning and development opportunities.
• Free Employee Assistance Program for mental health support.

ABOUT BRAND COLLECTIVE
Brand Collective is one of Australia's leading apparel, footwear, and sport groups, operating across 300+ stores with 3,000+ team members. We offer omnichannel retail, a comprehensive online business, and an extensive wholesale network. Our portfolio spans iconic heritage to contemporary brands, street culture to craftsmanship, and private label to international luxury fashion. We bring brands to life!

READY TO MAKE AN IMPACT?
At Brand Collective, our customers come from all walks of life – and so do we! We value diversity and inclusion in all forms, hiring based on capability and performance.

If this opportunity excites you, apply today with your current CV and cover letter.