Franchise Operations Manager Hybrid

About Us

Totally Workwear (TW) is Australia’s largest network of workwear specialist destinations for Trade, Safety and Uniforms. We’re 85 stores strong and growing — with a footprint that stretches across the nation and online via our leading digital platforms, all working hard for our local communities.

We’re part of the Workwear Group (WWG) and, in turn, Wesfarmers Industrial & Safety — a division of Wesfarmers, one of Australia’s top 20 ASX-listed companies. Under the Workwear Group banner, we represent iconic Australian brands including KingGee, Hard Yakka and NNT — delivering quality workwear since the 1920s.

We’re a humble, hard-working, and honest team who love our work, have a laugh along the way, and take pride in creating authentic connections with the people we serve.

About the Role

The Franchise Operations Manager is responsible for strengthening operational excellence across the Totally Workwear franchise network through the development and ownership of governance, risk and compliance (GRC) programs, operational documentation, communications and administrative frameworks.

A key focus of the role is the implementation, management and continuous improvement of the TW GRC program and the Operators Manual, the ultimate guide to running the business. This includes ensuring policies, operating procedures, governance requirements, compliance obligations, guidelines and SOPs are documented, maintained, communicated and adopted across the network.

What you’ll be doing

• Own, implement and continuously improve the Totally Workwear Governance, Risk & Compliance (GRC) Program, ensuring governance requirements, risk controls and compliance obligations are embedded across the franchise network.
• Develop and maintain the TW risk register, including the identification, assessment, reporting and remediation of operational, commercial, regulatory and reputational risks.
• Lead the development, review, governance and version control of the TW Operators Manual, ensuring it remains the definitive guide for operating a Totally Workwear business.
• Translate legislative, franchise agreement and operational changes into clear policies, standards, guidelines, procedures and SOPs, ensuring all documentation remains current, practical and legally compliant.
• Establish and maintain a structured document governance framework covering the Franchise Agreement, Disclosure Document, Operators Manual and associated compliance documentation.
• Partner with HWL Ebsworth, WES CSO and internal stakeholders to assess regulatory changes and implement compliant, scalable business processes across the franchise network.
• Create practical operator-facing tools, templates, checklists and training resources that simplify compliance requirements and drive consistent execution across stores.
• Manage franchise compliance audits, assessments and reporting activities, ensuring issues are identified, escalated and resolved through agreed action plans.
• Act as the primary operational and compliance support contact for Operators, providing expert guidance on governance, documentation, risk and operational standards.
• Develop and deliver network communications relating to operational standards, governance requirements, policy updates and system-wide business process changes.
• Build and maintain platforms, processes, filing structures and administrative systems that support accurate record keeping, document control, compliance tracking and operational efficiency.
• Prepare governance reporting, board papers, committee updates and compliance insights for the Head of Totally Workwear, TW Operators Board and relevant stakeholder groups.

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

• You will be highly commercial and possess strong communication skills to influence stakeholders at all levels. Along with your business acumen, you will have:
• 5+ years in a franchise operations, governance, risk or compliance role
• Direct experience with the Franchising Code of Conduct and associated franchise legislation
• Proven ability to design and implement compliance and operational frameworks in a multi-site or franchise environment
• Experience engaging with boards, senior leadership and external legal counsel
• Demonstrated ability to build trusted relationships with franchise operators and cross-functional stakeholders
• Background in franchise systems, retail or industrial/workwear sectors advantageous

What we offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We Learn, a dedicated hub for all things learning and development. 

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work. 

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Workwear Group is a recognised Veteran Employment Supporter we encourage you to advise us of any prior service through the recruitment process. We value the unique capabilities, leadership and lived experience veterans bring to our workforce, and we are committed to creating an environment where their skills can thrive.

​Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted. We are not seeking support for this recruitment, our inhouse recruitment have got it! Thanks