Technical Support Engineer

Join a growing MSP where no two days are the same!

At Rend, we’re passionate about helping businesses get the most out of their technology. We provide IT support, cloud solutions, infrastructure projects, and strategic advice to a diverse range of clients across Australia.

We’re looking for a Technical Support Engineer to join our team and play a key role in delivering exceptional support and technical solutions to our clients. If you enjoy solving problems, working with a variety of technologies, and building strong relationships with clients, we’d love to hear from you.

About the Role

You will:

• Provide Level 1 and Level 2 technical support
• Troubleshoot hardware, software, server, network, and cloud issues
• Manage and resolve support tickets
• Deploy and configure computers, servers, printers, and applications
• Support Microsoft 365, Azure, and Google Workspace environments
• Assist with networking infrastructure and project implementations
• Maintain technical documentation and processes
• Deliver onsite and remote support to clients

About You

You’ll have:

• Previous IT Support or Helpdesk experience (preferably within the healthcare industry)
• Strong Microsoft Windows and Microsoft 365 knowledge
• Excellent troubleshooting and customer service skills
• Strong communication and organisational skills
• A current Australian Driver’s Licence

Desirable

• MSP experience
• Exposure to Azure, VMware, Hyper-V, Citrix or Google Workspace
• IT certifications or relevant qualifications

Why Join Rend Tech?

• Work across a variety of technologies and client environments
• Gain exposure to both support and project work
• Supportive and collaborative team culture
• Opportunities for professional growth and development

If you’re passionate about technology and enjoy helping people solve problems, we’d love to hear from you.