Parts Interpreter / Customer Service

ABOUT US

We are part of a well-established US based global company, founded over 100 years ago that manufactures and supplies innovative market leading axle and suspension systems into the heavy transport industry. We have operated successfully in Australia since 1973 and pride ourselves on being the leading force in suspension design and evolution. 

 THE POSITION

As our Parts Interpreter / Customer Service Representative, you will play a vital role within our Customer Service team, delivering exceptional support to customers by providing timely, accurate, and solution-focused service. You will manage customer enquiries, process orders, coordinate deliveries, and work closely with internal teams and suppliers to ensure outstanding customer outcomes while supporting key performance measures such as DIFOT and order accuracy.

 Your responsibilities will include (but not limited to):

• Be the first point of contact for customer enquiries - via phone and email.

• Interpreting parts requirements and providing effective solutions to minimise customer downtime.

• Advising customers on product availability, pricing, and lead times.

• Managing customer orders from initial enquiry through to delivery, ensuring customers and sales representatives are kept informed throughout the process.

• Monitoring and supporting DIFOT performance to ensure customer expectations are met.

• Building strong working relationships across Sales, Engineering, Purchasing, Planning, and other internal stakeholders.

• Maintaining accurate customer and order information while ensuring a high level of attention to detail.

 THE PERSON

This opportunity will suit an experienced Spare Parts Interpreter, individual with a technical background, or a skilled heavy vehicle mechanic looking to leverage their industry knowledge in a customer-focused role.

 You are a proactive and customer-centric professional who enjoys solving problems, building relationships, and taking ownership of outcomes. You thrive in a team environment, communicate effectively, and are motivated by delivering excellent service and support to customers.

 To be successful, you will bring:

• Minimum 3 years' experience in customer service, parts interpretation, or related role, preferably within the heavy vehicle, transport, manufacturing, or industrial sector.

• A technical background with exposure to truck and trailer suspension systems highly regarded.

• Strong written, verbal, and interpersonal communication skills.

• Excellent organisational and time management skills with the ability to manage competing priorities.

• A proactive approach to problem-solving and customer support.

• Strong computer literacy and a high level of accuracy and attention to detail.

• The ability to build and maintain effective working relationships with both internal stakeholders and external customers.

• The ability to read and interpret technical drawings and translate technical information into practical, customer-friendly solutions.

 WHY JOIN US?

If you enjoy working with people, solving problems, and making a real difference for customers, you'll thrive in our collaborative and supportive environment. We take pride in our open-door culture, where people are valued, teamwork is encouraged, and everyone has the opportunity to contribute and grow. Join a business where your knowledge, initiative, and commitment to customer service will be genuinely appreciated.

 Everyone at Hendrickson has a collective passion for our brand, customers, and products which is why, The World Rides On Us® 

We will begin shortlisting preferred candidates immediately so don’t wait, APPLY NOW!

 Visit us on https://www.hendrickson-intl.com to learn more about who we are and what we do!