Venue General Manager

Yo-Chi is landing in Toowoomba and we're looking for an exceptional Venue General Manager to lead the launch!

About Yo-Chi:
Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family-owned, Australian business who have been growing year on year with even bigger goals ahead! Since 2012, we've grown to 70+ locations nationwide and expanded internationally! With a strong and growing footprint, we’re driven to make a genuine difference through the impact we have and the positive energy we bring. That’s how we Share the Chi!

What you’ll be doing: 
As Venue General Manager, you will be the driving force behind our brand new Toowoomba venue, bringing the energy, setting the tone, and leading a team that loves what they do. You'll make sure every shift runs smoothly, every guest leaves happy, and the vibe stays high every single day.

Whether you're leading from the front or working closely with your Area Manager, this is your chance to launch a new venue, shape a culture from day one, lift performance, and create something people genuinely love being part of!

Key Responsibilities

• Lead by example – deliver outstanding guest experiences and set the standard for your team.
• Coach & inspire – motivate and develop your team to reach their full potential.
• Drive standards – uphold excellence in service, quality, safety, and presentation.
• Financial accountability – drive performance by managing labour, COGS, and P&L to deliver strong results.
• Own operations – take full responsibility for all venue operations, including rostering, stock management, cash handling, and compliance.
• Build culture – recruit, train, and retain top talent, fostering a positive, high-performing team.
• Community focus – connect with the local area through events and partnerships to grow the Yo-Chi love.

About You:

• Proven leadership experience managing hospitality, retail, or QSR venues
• Confident in managing financial performance including labour, COGS, budgets, and P&L.
• Availability across a flexible Monday to Sunday rotating roster
• Confident in building teams and developing emerging leaders
• Highly organised, adaptable and thrives in a fast-paced environment
• Excited by the opportunity to establish, launch, and lead a brand-new venue
• Passionate about people, culture, and creating memorable guest experiences.

Why Yo-Chi?

• Competitive salary + quarterly performance bonuses 
• Free Yo-Chi every shift + staff discounts 
• Be part of opening and shaping our newest venue in Toowoomba
• Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
• Career acceleration – we're not just opening venues, we're developing leaders.
• Access to our Happiness Hub for wellbeing, learning, and mental health support
• A genuinely fun team culture with socials, team dinners, and a crew you’ll love working with
• Flexible rotating rosters that work with your lifestyle
• Booming brand energy – be part of one of Australia's fastest-growing hospitality groups.

The exciting part
You'll set the standard, build something special from the ground up, and create a venue the Toowoomba community can't wait to come back to!

To set you up for success ahead of the Toowoomba grand opening, this role will require approximately 4 weeks of paid training in Brisbane, QLD prior to launch. Travel and accommodation support will be provided.

Ready to make a real impact? Apply today and take the next step in your leadership journey at Yo-Chi Toowoomba!

We encourage all applicants to check out our website and social media to get a feel of who we are and what you could be a part of! 

Applicants must hold valid Australian working rights to be considered.