Practice Administrative Coordinator (Receptionist)

Shaping the Future of Healthcare - Together

• Join a supportive, values-led team dedicated to wellbeing and quality service

• Access state-of-the-art facilities and discounts at our health clinics for you and your family

• Enjoy career growth opportunities with ongoing professional development

• Benefit from flexible working hours, paid parental leave (with superannuation), and a CBD location close to public transport and Lygon Street

About the Role

Join our Consumer Experience team at Melbourne Teaching Health Clinics as a Practice Administrative Coordinator. Reporting to the Director, Consumer Experience and working closely with the Consumer Experience team, the PAC supports the delivery of integrated administrative, scheduling, referral, billing and consumer experience services. The role contributes to the OneMTHC approach by promoting consistent systems, processes and service standards across clinics while supporting high-quality care, education and consumer outcomes.

You'll be joining a values-driven organisation that is supportive and collaborative, with full-training and support provided on the job. Join us in making a difference in the lives of our patients and furthering our commitment to exceptional healthcare!

About you

The Selection Criteria is designed to assess the candidate's suitability for the position. If you don’t believe you meet all the points below, but you have relevant skills and experience, we still encourage you to apply.

Essential Selection Criteria

• Demonstrated experience in a consumer-facing administrative, reception, customer service or healthcare administration role.

• Experience coordinating appointments, referrals, scheduling and administrative workflows within a clinical, healthcare, education or similar service environment.

• Demonstrated ability to deliver exceptional consumer, patient or client experiences through professional, empathetic and responsive service.

• Strong organisational and time management skills, with the ability to manage competing priorities and maintain accuracy in a fast-paced environment.

• Excellent verbal and written communication skills, including the ability to communicate effectively with consumers, students, practitioners, supervisors and external stakeholders.

• Demonstrated ability to build positive working relationships and work collaboratively within multidisciplinary teams.

• High level of digital literacy, including experience using practice management systems, Microsoft Office Suite and other administrative technologies.

• Strong attention to detail and commitment to maintaining accurate records, data integrity and confidentiality.

• Demonstrated ability to identify opportunities for service improvement and contribute to the development of more efficient and effective administrative processes.

• Ability to work autonomously while contributing positively to team and organisational objectives.

• Demonstrated alignment with MTHC's values of Ethical, Accountable, Collaborative and Compassionate.

• Commitment to providing inclusive, respectful and culturally safe services for consumers, students and colleagues.

About Us

Melbourne Teaching Health Clinics (MTHC) is a not-for-profit organisation and wholly owned subsidiary of the University of Melbourne, bringing together healthcare, education and research to create a more connected, sustainable and people-centred health system.

We deliver high-quality services across a range of clinical disciplines through both private and student-supported care models. This integrated approach enables accessible, evidence-based care for the community while supporting the development of the next generation of healthcare professionals.

MTHC is in an exciting phase of growth, expanding into new disciplines, strengthening consumer experience and implementing a OneMTHC model that brings together clinics, shared services and corporate functions to deliver more consistent and connected services.

Our Vision and Purpose

Vision: Drive innovation in healthcare, education and research, shaping a connected system that delivers better care and builds future health leaders.

Purpose: Bring people together across care, education and research to create meaningful health experiences and lasting community impact.

Our Values

We are guided by values that define how we lead, care and collaborate:

• Be Ethical – act with integrity and fairness.

• Be Accountable – take ownership and deliver on commitments.

• Be Collaborative – work together across disciplines and perspectives.

• Be Compassionate – care deeply for people and communities.

These values shape our culture and guide our decisions to reflect our organisational beliefs.

To Apply

As part of your application, please submit your CV and Cover Letter with reference to the Key Selection Criteria listed in this advertisement. Applicants will be reviewed and short-listed as received, so please don't wait - apply now!

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact Rachel Baulch at ••••@unimelb.edu.au (please do not send applications to this email).

Please note, this position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.